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Symptom: The document or photo has been inserted into the scanner but is
not fed through the scanner.
Cause 1: The document or photo was not correctly inserted into the scanner.
Solution 1: Make sure the document or photo is properly inserted into the page feed
slot of the scanner.
Solution 2: The paper may be too think or too thick.
Cause 2: The thickness of the paper is out of scanner specifications.
Symptom: The document or photo got jammed while getting fed into the
scanner.
Cause: The document or photo was not correctly inserted into the scanner.
Solution: Grab the jammed paper and pull it through the scanner. Try to avoid
creasing, wrinkling or tearing the paper.
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