Appendix 3: Troubleshooting •
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Appendix 3:
Troubleshooting
There are several things that could cause
communication/download problems with PMI equipment. Listed
below are PC and software settings to check and procedures to
try:
1. Check all cable connections to see if tight and free of any
corrosion or any debris. Check cable status for physical
defects, such as cuts or abrasions and missing connector
pins.
2. If you are using a laptop PC make sure that any energy-
saving features on the Windows operating system are
turned off. Sometimes the PC will shut down
communications in an attempt to save the battery.
3. If you are using a Bluetooth
®
card or adapter, make sure
that you have the latest drivers installed from the
manufacturer’s website. Check to insure that the local port
setting in WinScan or ProVision is set for the Bluetooth
®
adapter port setting on the PC. Make sure that the baud
rate setting in the adapter software is set to the correct
rate.
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