Pocketbook Touch HD 3 - Troubleshooting; Common Issues and Solutions

Firmware Update 97
NOTE: You can check your Firmware version in Main menu > Set-
tings > Software > Firmware Version
Troubleshooting
Error Message Reason Correction Method
No upgrade image
found
File SWUPDATE.BIN
cannot be found on the
card. Make sure the file
is in the root folder of
the card.
Delete some files from
the Device and copy
SWUPDATE.BIN file on it
one more time. Repeat
the download from www.
pocketbook.ch.
Upgrade image is
corrupted or Image is
empty
SWUPDATE.BIN file is
damaged or there is
no space available on
the card.
Delete some files from
the Device and copy
SWUPDATE.BIN file on it
one more time. Repeat
the download from www.
pocketbook.ch.
File read error Memory card error
Please contact service
center
Error. A different
firmware version is
installed on the device
A firmware file of an
older version is stored
in the device internal
memory.
Delete the old version of
the firmware file from the
Device’s internal memory
root folder