Polaris FREEDOM Plus EB37 Series

Page 17
Polaris
®
FREEDOM
™
PLUS Cordless Robotic Cleaner | Owner’s Manual
• Remember that before any type of disposal the batteries should be
discharged completely. Tape the cleaner charging contacts with
electrical tape and package so as to prevent contacts accidentally
coming together at any time.
• This cleaner contains a maintenance-free, rechargeable lithium ion
battery pack, which must be disposed properly. Recycling is required.
Section 7. Troubleshooting
Information about the cleaner status and any relevant condition will be displayed in the iAquaLink
®
app
while the cleaner is on the charging caddy.
7.1 General Troubleshooting
The following list provides some helpful hints for troubleshooting common challenges when using the
cleaner.
User Issue Possible Cause Suggested Solution
The cleaner does not
stay on the pool surface
or is floating excessively.
There is air trapped inside
the cleaner housing.
Remove cleaner from pool and re-submerge (seeInstall
and Submerge the Cleaner).
The filter canister is full or
dirty.
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then, re-
submerge the cleaner (see Clean the Filter Canister).
The cleaner is not
climbing walls.
The filter canister is full or
dirty.
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then,re-
submerge the cleaner (see Clean the FilterCanister).
Track treads worn down. See Replacing Wear Parts.
Confirm appropriate pool
chemistry.
Speak with your pool service professional. Do not leave
cleaner in the pool during any chemical treatments.
Product in Floor Only mode. Select Floor/Wall cleaning mode.
The cleaner is not
moving.
The cleaner may not be
charged.
The outlet the charging station is connected to is not
supplying electrical power. Check that the outlet to
which the charging station is connected isreceiving
electricity.
Cycle not started. Remove from water and start the cleaner using
theslider by sliding and releasing to the right or use
the App.
Reset needed. Turn off the cleaner using the slider by sliding to the left
and hold for 20 seconds. Then, place the cleaner on
the charging station to wake it up. If the problem is not
resolved, contact your local service center to request
a diagnostic review or contact Technical Support at
1.800.822.7933.
The cleaner does not fully
charge.
Dirty charging contacts. If the indicator does not turn green after 6 + hours of
charging, clean the charging contacts on both cleaner
and charging station with a cloth and fresh water. Dry
the cleaner before putting on the charging station after
each cycle use.
Charging station issue. If the underside of charging station is blinking green it
will need to be replaced.