Page 18
Polaris
®
FREEDOM
™
PLUS Cordless Robotic Cleaner | Owner’s Manual
User Issue Possible Cause Suggested Solution
The cleaner does not
respond to the remote
control.
Bright sunlight may interfere
with the signal.
Hold tip of the remote underwater pointing at the
cleaner's antenna to send a command. Maximum
distance between remote control and cleaner is 20
feet (7m).
Cleaner may not have
enough battery to respond
to the commands of the
remote control.
Use the retrieval hook to remove cleaner. Recharge
cleaner for next use.
Remote control LED light
blinks red.
Replace AA batteries in remote control.
The cleaner is not
cleaning the pool
effectively.
Filter canister is full or dirty. Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then,re-
submerge the cleaner (see Clean the Filter Canister).
Brushes are worn.
Check the wear indicator(s) (see Replacing Wear Parts).
The cleaner is not fully
charged.
Charge the cleaner.
The cleaner does not
collect debris or go
forward.
Debris jamming traction
motor.
Remove any debris in the front brush area.
7.2 Charging Caddy Behavior
User Issue Cleaner Behavior Charging Caddy Behavior Suggested Solution
The cleaner
will not
charge
The battery LED on the
cleaner does not blink
when the cleaner is on the
charging station.
The charging station is
connected but the LED under
the station is off or blinking
(instead of green) when the
cleaner is placed on it.
• The cleaner is not positioned
correctly on the charging
station.
• Clean charging contacts on
the cleaner and the charging
station with a cloth and fresh
non salt water.
• The charging station is faulty,
contact your service center
for a diagnostic review or
contact Technical Support at
1.800.822.7933.
The LED under the charging
station is green when the cleaner
is placed on it.
The battery LED on the
cleaner blinks red 4 times
when the cleaner is on the
charging station.
• The charging station is
plugged into a GFCI outlet.
• The charging station LED is
green when the cleaner is
placed on it.
• The charging station LED
is red when the cleaner is
placed on it.
• Clean charging contacts on
the cleaner and the charging
station with a cloth and fresh
non salt water.
The battery LED on the
cleaner blinks orange for
a few seconds or minutes
then switches to solid
green when cleaner is on
the charging station.
• Remove the cleaner from the
charging station. If the battery
LED on the cleaner turns
off instead of indicating the
charge level the battery needs
replacing.
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