Polaris FREEDOM Plus EB37 Series

Page 19
Polaris
®
FREEDOM
™
PLUS Cordless Robotic Cleaner | Owner’s Manual
7.3 Cleaner Error Codes
On/
Off
Blinking Red
Error
#
Display in the
iAquaLink
®
App
Solutions
10
14
Communication
error
Motor Block
Error
• The cleaner board is under power but
does not respond.
• Contact your service center for a
diagnostic review or contact Technical
Support at 1.800.822.7933.
2 & 3
5 & 6
Traction motor
right/left
Drive motor
consumption
right/left
• Check that debris is not preventing the
brushes or tracks from moving freely.
• Rotate each wheel by a quarter of a
turn in the same direction until it rotates
smoothly. Repeat turning wheels in
the opposite direction until rotation is
smooth.
• Contact your service center for a
diagnostic review or contact Technical
Support at 1.800.822.7933.
7
8
1 & 4
Cleaner Floating
Cleaner out of
the water
• Thoroughly clean the filter canister.
• Restart the cycle, then submerge cleaner
in the water and shake to release air
bubbles.
• Contact your service center for a
diagnostic review or contact Technical
Support at 1.800.822.7933.
Pump motor • Turn off the cleaner using the slider by
sliding to the left and hold for 20 seconds
while off of the charging station. No LEDs
will be illuminated.
• Check for small debris or hair in the fan
impeller.
• Thoroughly clean the filter canister.
• Contact your service center for a
diagnostic review or contact Technical
Support at 1.800.822.7933.
red
Remains orange after
12 hours on the charger
red
31 Antenna Error • The antenna is damaged and the cleaner
cannot be controlled with the remote.
• Contact your service center for a
diagnostic review or contact Technical
Support at 1.800.822.7933.
12 Firmware Update
Error
• Close the iAquaLink
®
app.
• Check that the cleaner is connected to
the Wi-Finetwork (the LED is solid blue).
• If the indicator is not steady, open the
iAquaLink
®
app, select the cleaner and
click on “Update”.