.1 Symptom and Occurrence Checklist
IMPORTANT
This checklist is intended for Dealer use. It is a guide to help with concerns that are
Intermittent and / or Hard to Duplicate. It is intended to collect as much information as
possible before continuing with the diagnosis.
• Please select or describe main concerns on the Symptom Chart. If needed refer to the
customer questionnaire if the information has not already been gathered.
• After selecting concerns, follow the Occurrence Chart for conditions under which problem
occurs.
• After the concern is verified and this information has been collected, refer to the applicable
service information.
NOTICE
IF MULTIPLE CONCERNS ARE PRESENT OR APPLICABLE, PLEASE CHECK / NOTE
ALL THAT APPLY.
SYMPTOM CHART
STARTING CONCERNS
(IF NEEDED REFER TO OWNERS
MANUAL / SERVICE MANUAL
FOR NORMAL STARTING
CONCERNS.)
○ WILL NOT CRANK
○ STARTS BUT TAKES A LONG
TIME
○ CRANKS BUT WILL NOT RUN
○ TAKES MULTIPLE KEY CYCLES
TO START
ENGINE RUNNING CONCERNS
○ RUNS ROUGH ○ BUCKS OR JERKS
○ LACK OF POWER ○ ENGINE NOISE
○ HESITATION ○ CHECK ENGINE LIGHT ON
○ ENGINE STALLS ○ BACK FIRE / POPPING
○ SMOKE FROM EXHAUST
○ RUNNING TOO HOT / TOO
COLD
TRANSMISSION / FINAL DRIVE
CONCERNS
○ VEHICLE STARTS BUT WILL
NOT MOVE
○ ENGAGEMENT QUALITY (SLIP /
BUCK /JERK)
○ SHIFTING CONCERNS ○ NOISE / VIBRATION
NOISE CONCERNS
(PLEASE INCLUDE THE AREA
WHERE NOISE IS BELIEVED TO
BE COMING FROM , OR ANY
ADDITIONAL COMMENTS)
PLEASE DESCRIBE NOISE:
( DOES NOISE CHANGE WITH ENGINE RPM, DOES IT CHANGE WITH
SPEED, DOES IT CHANGE WITH TERRAIN, ETC.)
POOR HANDLING
○ PULLS TO ONE SIDE
○ VEHICLE SHAKES / VIBRATION
WHILE DRIVING
○ HARD STEERING
○ IS THE EPS LIGHT ON? (IF
APPLICABLE)
○ SUSPENSION SEEMS TOO
SOFT / STIFF
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