Poly Edge E350 Quick Reference Guide

QUICK REFERENCE GUIDE • Poly Edge E550
08.23.2023 2
Paging
• Press the Paging softkey. It will bring up the options Default or Recent.
• Press the Page softkey to begin page.
• Pages are set to last for 30 seconds. If you need extended time for a longer page, click on the
More softkey and then click the Extend softkey. This will extend your time for an additional 30
seconds.
• To end the page, hit the End Page softkey
Managing Contacts
• Managing Contact features must be utilized through the Commportal application.
Information on Commportal can be found by clicking on the following link - https://support.
metronetbusiness.com/hc/en-us/articles/14224642037783-Business-Voice-User-Guide-
CommPortal
Setting Ring Tones
• Navigate to Menu > Settings >Basic > Ring Type.
• Press to select the desired ring tone.
• Press Select to accept the change.
EmergencyNotication
• If you have rebooted your phone, or have moved the location of your phone, and have received
an emergency message, press the Unlock softkey.
Contact Support Section
For Customer or Technical Support, navigate to the Main Menu by pressing the . Use the down arrow
key to nd Help & Support. Click on that option and then use the arrow keys to move down and click on
Contact Support. You will nd the telephone numbers and information for Customer and Technical Support.
CUSTOMIZING YOUR PHONE
CentralNoticationContactInformationNeeded|Per FCC reculations, your HPBX system is congured to notify a central location
on-site or o-site contact where someone is likely to see or hear the notication whenever a call is placed to a 911 operator. Relevant
FCC Rules require operators and managers of the HPBX system to designate a contact that will be notied if a 911 call is placed from
one of the users’ MLTS phones. It is your responsibility to provide Metronet with the relevant contact information in the Metronet Admin
CommPortal. We would be pleased to assist you if you do not know how to identify such a contact. Please contact us by email at
business-customer-service@metronet.com or phone at (855) 769-0936 if you need assistance.
NotifyMetronetifYouMoveYourPhone|The location and address associated with a phone is the location and address identied
on the initial service order when your HPBX service was installed. If you move your phone to a location or address that is dierent
than that identied in the initial service order, 911 calls will appear to 911 emergency service operations to be coming from the address
identied in the service order and not the new location or address. Your organization is responsible for managing and updating any
changes to the location and address of the phone with dispatchable location information after the initial installation of your HPBX
service. Dispatchable location information should include the validated street address where the phone is located and any adequately
identify the location of the caller. In the event that you change the location of your phone, you can log on to the E911 Management
Portal at https://e911.metronetinc.com to update the “Detailed Location for 911.” You may also update the location of your phone by
contacting Metronet Business Customer Service at (855) 769-0936. Updates may take 1-2 business days to process. Failure to update
the location of the phone with dispatchable location information means that emergency responders may not have information to locate
the caller quickly and accurately.

Poly Edge E350 Specifications

General

Product Type	Cordless Telephone
Display	Yes
Frequency Band	DECT 6.0
Caller ID	Yes
Speakerphone	Yes
Power	AC Adapter
Audio	HD Voice
Codec Support	G.722, G.711, G.729
Number of Handsets	1
Power Source	AC Adapter
Range	Up to 300 meters (open space)