What to do if Poly TC8 Can’t Pair to the Video System?
If your Poly TC8 can't pair to the video system, it might be due to blocked network traffic on TCP port 18888. To resolve this, allow traffic on TCP port 18888.
Why Zero Touch Onboarding Connection Fails During Initial Setup or After Reset on Poly Conference System?
If the Zero Touch Onboarding connection fails during initial setup or after a reset, the system might not be able to communicate with the ZTO service because of a firewall and/or web proxy setting. Configure your firewall and/or web proxy, so that the system can communicate with the ZTO service.
How to fix Paired IP Audio Device Disconnection from G7500 Poly Conference System?
To fix a paired IP audio device that is disconnected from the G7500, reconnect cables or factory restore your hardware.
What to do if Poly TC8 Doesn’t Display On the Available Devices List?
If your Poly TC8 doesn’t display on the available devices list, there are a few potential causes: * The device and video system might not be on the same subnet. Ensure they are on the same subnet. * The network switch might not be allowing UDP broadcast traffic forwarded to multicast address 224.0.0.200 on port 2000. Allow traffic to 224.0.0.200 on UDP port 2000. * The device might be paired with another video system. Ensure the device isn’t paired with another video system; if it is, unpair it.
What to do if paired IP device is disconnected from Poly Studio X30 Conference System?
A Disconnected status for a paired IP device may indicate a physical connection issue or a malfunction in your device or system. Here's what you can do: * Check the device’s LAN cable connection. * Restart the device. * Restart the video system. * Ensure that network traffic on TCP port 18888 is unblocked. * Perform a factory restore on the device. * Perform a factory restore on the system.
Why IP device doesn’t display on the available devices list of Poly Studio X30?
If your IP device isn’t showing up on the available devices list, it could be due to several reasons: * The device and video system aren’t on the same subnet. Ensure that the device and video system are on the same subnet. * The network switch isn’t allowing UDP broadcast traffic forwarded to multicast address 224.0.0.200 on port 2000. Allow traffic to 224.0.0.200 on UDP port 2000. * The device is paired with another video system. Make sure the device isn’t paired with another video system. If it is, unpair the device.
What to do if paired IP device is paired to inaccessible Poly Video System?
If your device is still paired to the video system but can't connect to it, unpair the device using the reset button in the device Settings menu.
Guides on placing, answering, ignoring, and ending audio and video calls.
Explains sharing content via computer, AirPlay, Miracast, and HDMI connections.
Guides on adjusting, turning on/off, and controlling camera tracking for in-room and far-site cameras.
Details computer, cable requirements, and steps to access and use Device Mode.
Covers using the system as an external camera/mic and adjusting audio/camera settings.
Resolves common problems in Device Mode related to audio levels, camera, and microphone use.
General| Camera Field of View | 120° |
|---|---|
| Product Type | Video Conferencing System |
| Speakers | Integrated stereo speakers |
| Bluetooth | Bluetooth 5.0 |
| Zoom | 5x digital zoom |
| Network Protocol | IPv4, IPv6 |
| Display Output | HDMI |
| Video Resolution | 4K Ultra HD (3840 x 2160) |
| Audio Features | NoiseBlockAI, Acoustic Fence |
| Connectivity | Wi-Fi, Bluetooth |
| Ports | 1x Ethernet |
| Operating System | Android |
| Video Standards | H.264, H.265 |
| Wireless Protocol | 802.11ac Wi-Fi |
| Security Protocols | 802.1X |
| Content Sharing | Wireless content sharing |
| Compatibility | Microsoft Teams, Zoom |
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