Poly Studio P21 User Manual

USER GUIDE 1.1162.68.2061 | July 2021 |3725-87328-002A
Poly Studio P21
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2021 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

Poly Studio P21 Specifications

General

Product Type	All-in-one video bar
Display Size	21.5 inches
Display Resolution	1920 x 1080 (Full HD)
Connectivity	USB
Compatibility	Microsoft Teams, Zoom

Summary

Getting Started

Computer and Cable Requirements

Details OS, driver, and USB connection requirements for the Studio P21.

Download and Install the Poly Lens Desktop App

Complete Initial System Setup on macOS

Steps to set up the Poly Studio P21 on a macOS system.

Complete Initial System Setup on Windows

Steps to set up the Poly Studio P21 on a Windows system.

Using Your Poly Studio P21 Personal Meeting Display

Set Poly Studio P21 as the Default Audio and Video Device

Guide on configuring the Studio P21 as the default audio/video device in conferencing apps.

Adjust the Volume

Mute or Unmute Microphone

Restart Your Device

Updating Firmware

Information on using the Poly Lens Desktop app to update device firmware.

Troubleshooting

Device Displaying a Black Screen after DisplayLink Firmware Update

Solutions for a black screen issue after a DisplayLink firmware update.

Screen Stays Blank After Connecting USB Cord

Fix for the device screen remaining blank after connecting the USB cord.

Mouse or Keyboard Input Freezes for 10-30 Seconds

Troubleshooting steps for input freezing when using a mouse or keyboard.

Studio P21 Display Is Blank After Restarting Mac

Resolution for the Studio P21 display being blank after a Mac restart.