To Next PageTo Next PageWhat to do if Poly TC8 Can’t Pair to the Video System?
If your Poly TC8 can't pair to the video system, it might be due to blocked network traffic on TCP port 18888. To resolve this, allow traffic on TCP port 18888.
Why Zero Touch Onboarding Connection Fails During Initial Setup or After Reset on Poly Studio X50 Conference System?
If the Zero Touch Onboarding connection fails during initial setup or after a reset, the system might not be able to communicate with the ZTO service because of a firewall and/or web proxy setting. Configure your firewall and/or web proxy, so that the system can communicate with the ZTO service.
How to fix Paired IP Audio Device Disconnection from G7500 Poly Studio X50?
To fix a paired IP audio device that is disconnected from the G7500, reconnect cables or factory restore your hardware.
What to do if Poly TC8 Doesn’t Display On the Available Devices List?
If your Poly TC8 doesn’t display on the available devices list, there are a few potential causes: * The device and video system might not be on the same subnet. Ensure they are on the same subnet. * The network switch might not be allowing UDP broadcast traffic forwarded to multicast address 224.0.0.200 on port 2000. Allow traffic to 224.0.0.200 on UDP port 2000. * The device might be paired with another video system. Ensure the device isn’t paired with another video system; if it is, unpair it.
What to do if paired IP device is disconnected from Poly Studio X50?
A Disconnected status for a paired IP device may indicate a physical connection issue or a malfunction in your device or system. Here's what you can do: * Check the device’s LAN cable connection. * Restart the device. * Restart the video system. * Ensure that network traffic on TCP port 18888 is unblocked. * Perform a factory restore on the device. * Perform a factory restore on the system.
Why IP device doesn’t display on the available devices list of Poly Conference System?
If your IP device isn’t showing up on the available devices list, it could be due to several reasons: * The device and video system aren’t on the same subnet. Ensure that the device and video system are on the same subnet. * The network switch isn’t allowing UDP broadcast traffic forwarded to multicast address 224.0.0.200 on port 2000. Allow traffic to 224.0.0.200 on UDP port 2000. * The device is paired with another video system. Make sure the device isn’t paired with another video system. If it is, unpair the device.
What to do if paired IP device is paired to inaccessible Poly Video System?
If your device is still paired to the video system but can't connect to it, unpair the device using the reset button in the device Settings menu.
General| Bluetooth | Bluetooth 5.0 |
|---|---|
| Video Output | HDMI |
| Zoom | 5x digital zoom |
| Aperture | f/2.0 |
| Power | 100-240V AC, 50/60 Hz |
| Video Resolution | 4K Ultra HD (3840 x 2160) |
| Camera Field of View | 120 degrees |
| Audio Pickup Range | Up to 25 feet |
| Connectivity | Wi-Fi, Bluetooth |
| Ports | 1x HDMI output 1x HDMI input |
| Supported Platforms | Zoom, Microsoft Teams |
| Video Standards | H.264, H.265 |
| Audio Standards | G.711, G.722, G.722.1, G.729A |
| Wireless Protocol | 802.11a/b/g/n/ac |
| Audio Output | 3.5 mm line out |
| Ethernet | Gigabit Ethernet |
| Display | External display required |
| Operating System | Android-based |
| Weight | 2.2 kg |
Provides an overview of the Poly G7500, Studio X70, X50, and X30 systems.
Details how to initiate audio, video calls, and join meetings using the onscreen keyboard.
Covers methods for sharing content wirelessly or via HDMI.
How to adjust the pan, tilt, and zoom of the primary camera.
Lists the necessary operating systems, USB, and HDMI cable specifications.
Instructions on how to activate Device Mode on the system.
Explains connecting the system to a computer as an external camera and mic.
How to manage video settings and change participant layouts during calls.
Addresses common issues encountered when using the system in Device Mode.
