What to do if Poly TC8 Can’t Pair to the Video System?
If your Poly TC8 can't pair to the video system, it might be due to blocked network traffic on TCP port 18888. To resolve this, allow traffic on TCP port 18888.
Why Zero Touch Onboarding Connection Fails During Initial Setup or After Reset on Poly TC8?
If the Zero Touch Onboarding connection fails during initial setup or after a reset, the system might not be able to communicate with the ZTO service because of a firewall and/or web proxy setting. Configure your firewall and/or web proxy, so that the system can communicate with the ZTO service.
How to fix Paired IP Audio Device Disconnection from G7500 Poly TC8 Conference System?
To fix a paired IP audio device that is disconnected from the G7500, reconnect cables or factory restore your hardware.
What to do if Poly TC8 Doesn’t Display On the Available Devices List?
If your Poly TC8 doesn’t display on the available devices list, there are a few potential causes: * The device and video system might not be on the same subnet. Ensure they are on the same subnet. * The network switch might not be allowing UDP broadcast traffic forwarded to multicast address 224.0.0.200 on port 2000. Allow traffic to 224.0.0.200 on UDP port 2000. * The device might be paired with another video system. Ensure the device isn’t paired with another video system; if it is, unpair it.
General| Display | 8-inch touch screen |
|---|---|
| Resolution | 1280 x 800 |
| Connectivity | Wi-Fi |
| Ports | 1 x USB-C, 1 x 3.5mm Audio Jack |
| Power | IEEE 802.3af PoE |
| Operating System | Android |
Provides a general overview of the Poly TC8 device and its core capabilities.
Instructions on powering the Poly TC8 device using Power over Ethernet (PoE).
Guide on powering the Poly TC8 device using an external PoE injector.
Steps to set up the Poly TC8 for the first time and pair it with a system.
Steps to manually configure IPv6 address settings for the Poly TC8 device.
How to manually assign a host name and domain name to the TC8 device.
Instructions for manually configuring DNS server addresses for the Poly TC8.
Steps to manually pair the Poly TC8 device with a video conferencing system.
Instructions on how to initiate audio, video, and meeting calls using the Poly TC8.
How to minimize, maximize, and delete shared content or snapshots.
Adjusting in-room and far-site cameras, and managing camera tracking.
Instructions for performing a factory reset on the Poly TC8 device.
Restoring Poly TC8 to default settings via the device's user interface.
Steps to resolve issues when the Poly TC8 cannot pair with the video system.
Steps to resolve issues when the TC8 device is not shown in the available devices list.
Steps to resolve issues when a paired Poly TC8 device shows as disconnected.
How to unpair the TC8 from an inaccessible video system.
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