Poly TC8 - Administrator's Guide Manual

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Poly Video Mode

Administrator Guide

3.11.0 | April 2022 | 3725-85854-019A

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Table of Contents2
Before You Begin7
Audience, Purpose, and Required Skills7
Related Poly and Partner Resources7
Getting Started8
Product Overview of Poly Video Systems8
Poly G7500 System Features and Capabilities8
Poly Studio X70 Features and Capabilities8
Poly Studio X50 Features and Capabilities8
Poly Studio X30 Features and Capabilities9
Poly Studio E70 Camera Features and Capabilities9
Administrator Features and Capabilities10
Powering the System on and off10
Navigating the System10
Access the System Web Interface10
Setting up the System11
Overview of System Hardware11
Poly G7500 System Ports11
Poly Studio X70 System Hardware Ports11
Poly Studio X50 System Ports12
Poly Studio X30 System Ports13
Poly Studio X50 and Studio X30 Privacy Cover14
Poly Studio E70 Ports14
LED Status Indicators15
LED Status Indicators for the G7500 System15
LED Status Indicators for the Studio X70 System15
LED Status Indicators for Studio X50 and Studio X30 Systems16
LED Status Indicators for the Studio E70 Camera17
Completing Initial System Setup17
Registering the System with Poly Lens18
Complete Setup with the System Web Interface18
Complete Setup with Provisioning18
Managing Peripheral Devices19
Pairing IP Devices on the Link-Local Network (LLN)19
Pairing IP Devices on the Local Area Network (LAN)20
Unpair an IP Device21
Connect a USB Device21
Poly Bluetooth Remote Control21
IP Microphones23
Poly Microphone IP Adapter25
Configuring General Settings28
Name the System and Room28
Provide Contact Information28
Set the Date and Time28
Set the System Location29
Set the Local Interface Language29
Configure Sleep Settings29
Configure out of Office Settings30
Change Studio X50 and Studio X30 LED Bar Brightness30
Change the Conferencing Partner Application30
Set the Conferencing Provider to Device Mode31
Set the Device Mode Idle Timeout31
Disable Poly Device Mode31
System Usage Data Collected by Poly31
Send Usage Data to Poly31
Using a Provisioning Service32
Register the System with Poly Clariti Manager Provisioning Service32
Download a Provisioning Template Configuration File33
Register the System with the Poly Lens Provisioning Service33
Register the System Using DHCP Auto Discovery33
Configuring Network Settings35
Configuring Wired LAN Settings35
Automatically Obtain Ipv4 Address Settings35
Manually Configure Ipv4 Address Settings35
Automatically Obtain Ipv6 Address Settings35
Manually Configure Ipv6 Address Settings36
Manually Assign a Host Name and Domain Name36
Manually Configure DNS Settings36
Configure System VLAN Settings37
Configure System 802.1X Settings37
Configure Wired LAN Options38
LLDP and LLDP-MED Support39
LLMP-MED Information Discovery39
Behavior When LLDP Is Enabled39
Enable LLDP39
Configure Wi-Fi Settings39
Configure Network Quality Settings40
Configure H.323 Settings42
Configure SIP Settings43
AS-SIP Settings45
Enable AS-SIP Settings45
Add a Network Domain for Outbound Calls45
Delete a Network Domain for Outbound Calls45
Select the Default Network Domain for Outbound Calls46
Enable Point-To-Point Call Escalation to a Clariti Core Conference Call46
Wireless Devices46
Specify the Wireless Operating Channel for Miracast-Certified Devices46
Enable Miracast over Infrastructure47
Securing the System48
Managing System Access48
Local Accounts48
Enable External Authentication50
Configure System Access Settings51
Command-Line API Access for G750052
Configure the System Web Interface Port Lock54
Disable USB Ports55
Detecting Intrusions55
PKI Certificates55
Create a Certificate Signing Request56
Create a TC8 Certificate Signing Request57
Configure Certificate Validation Options58
Install a Certificate58
View a Certificate59
View a TC8 Certificate59
Delete a Certificate59
Certificate Revocation59
Disable the Polycom Content App Port60
Disable the Security Code60
Enable or Disable Content Saving61
System Allow List61
Add IP Addresses to the Allow List61
Delete IP Addresses from the Allow List61
Ipv4 Address Formats61
Ipv6 Address Formats61
Call Encryption62
Configure Call Encryption62
H.460 Firewall/Nat Traversal62
Configure the System for H.460 Firewall/Nat Traversal62
Set up a Security Banner64
Web Proxies64
Sample PAC File66
View Connections to the System67
System Port Usage67
Wireless Port Usage with Miracast-Certified Devices70
Configuring Call Settings71
Configure Call Settings71
Configure Dialing Options72
Set Call Answering Mode73
Set Preferred Call Speeds73
Configure the Recent Calls List73
Clear Recent Calls74
Configuring Audio Settings75
Configure General Audio Settings75
Audio Input76
Configure IP Microphones76
Configuring the Microphone Adapter76
Polycom Acoustic Fence77
Live Microphone Switching on Studio X70 and Studio X5078
Configure HDMI Audio Input78
Configure 3.5 MM Audio Input79
Using Poly Trio Microphones79
Configuring the Microphone Adapter80
Audio Output80
Configure Audio Output Settings80
Using Poly Trio Speakers81
Configure 3.5 MM Audio Output81
USB Audio81
Using USB and Bluetooth Headsets81
Using the Shure Intellimix P30082
Support for QSC Core Series and Biamp Audio Processors82
Using the Eagleeye Cube USB Camera Microphone82
Enable USB Audio82
Audio I/O Specifications82
Configuring Video and Camera Settings84
Hdmi I/O84
Supported HDCI Input Resolutions85
Configure Monitor Settings85
Configure a Touch Monitor86
Monitors with CEC86
Disable CEC87
Enable CEC87
Configure General Camera Settings87
Reset Camera Settings to Defaults88
Calibrate Eagleeye Producer Group Framing88
Use MJPEG Video Format on Eagleeye Cube Cameras89
Supported USB Cameras89
Selecting the Primary Camera89
Camera Priority89
Maximum Number of Supported Camera Connections90
Configuring Video Input Settings90
Configure General Video Input Settings90
Configure HDMI Input Settings91
Adjust the White Balance92
Adjust Studio X50 or Studio X30 Camera Lighting Based on Workspace92
Configure Camera Tracking Settings for Studio X Family Systems93
Configure Camera Tracking Settings for G750093
Presenter Mode94
Video Codec Capabilities94
H.265 High Efficiency Video Coding94
H.264 Advanced Video Coding96
Setting up a Directory98
Register with the Polycom Global Directory Server98
Register with an LDAP Directory Server98
Managing Contacts and Favorites99
Unfavorite a Contact100
Calendaring Service101
Configure a Calendaring Service101
Sharing Content103
Customizing the Local Interface104
Change the Home Screen Background Image104
Restore the Default Background Image104
Hide the Self-View Picture-In-Picture Display on the System Monitor104
Hide the Task Buttons on the System Monitor104
Customize the Address Bar104
Display Meetings or Favorites on the Home Screen105
Configure Dual Monitor Display Settings105
Digital Signage105
Configure Digital Signage106
Configuring System Applications107
Poly Control App107
Enable Poly Control App107
Poly Control App Best Practices107
Extron Environment Controls107
Enable Environment Controls108
Set up to the Extron Control App on the TC8 Device108
Controlling the System Remotely109
Control the Camera Remotely109
Wake the System Remotely109
Place a Call from the System Web Interface109
End a Session109
System Maintenance110
Unlock System Settings110
Updating Software110
Updating Paired Devices110
Updating Software in the System Web Interface111
Update Software Using a USB Flash Drive113
Update the Poly Bluetooth Remote Control Firmware114
Update Poly HDCI Cameras115
Downgrading Software115
Manually Downgrade Software in the System Web Interface115
Downgrade Software with a USB Flash Drive115
Restart the System115
Reset System Settings116
Factory Restore the System116
Factory Restore the Studio E70 Camera117
Factory Restore a Table Microphone118
Factory Restore a Ceiling Microphone118
Factory Restore a Microphone Adapter119
Troubleshooting120
Logs120
Consolidated System and Peripheral Device Logs120
Configure Log Preferences120
Configure Log Level121
Retrieve Log Files122
Transfer Logs to a USB Flash Drive122
Configure Remote Logging122
Configure Logging to System Internal Storage123
Sample Log File123
SNMP Reporting124
Configure SNMP125
Download Mibs126
Checking System Status127
View Call Statistics128
Check Provisioning Results128
Paired IP Devices129
IP Device Can't Pair to the Video System129
IP Device Doesn't Display on the Available Devices List129
Paired IP Device Is Disconnected129
IP Device Paired to Inaccessible Video System130
IP Audio Device Is Disconnected from G7500130
Paired IP Device Doesn't Complete Software Update130
Audio Tests130
Can't Wake the System by Touching the Monitor132
LED Status Indicators for the System LAN Ports132
Fix Polycom Acoustic Fence Issues with G7500132
Test the Call Experience132
Test Connection with Another System133
Run a Trace Route133
LDAP Directory Server Ignores the Minimum TLS Version Setting133
Checking the Web Proxy Configuration133
Zero Touch Onboarding Connection Fails During Initial Setup or after Reset134
Verify Poly Lens Registration Status134
Poly Clariti Manager Provisioning Fails after Downgrading Software134
Lighting Conditions Impact Picture Quality135
Issues When the System Is Sleeping or Waking135
Poly Trio Audio Meter Not Displaying in System Web Interface135
A Portion of the Eagleeye Cube USB Camera Name Is Cut off135
Contacts with the same Name Don't Display in the Contact List135
Monitor Loses Signal after Monitor Swap136
System Web Interface Is Displaying Invalid or Disabled Camera Settings136
Can't Connect to Secondary Network after Changing Country Code136
Can't Use Airplay to Share Full Screen Video from a Website or App136
Contacting Technical Support136
Locate the System Serial Number136
Before You Begin137

Poly TC8 - Administrator's Guide Manual

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