GM
Participation in an Alternative
Dispute Resolution
Program
This
program
is
available
in
all
50
states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information
on
the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves
the
right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Pontiac and your Pontiac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if
a
situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of
the
New
Vehicle Limited Warranty.
To
assist in resolving these
disagreements, Pontiac voluntarily participates in
BBB
AUTO
LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own
or
lease a
GM
vehicle.
If
you
are not satisfied after following the
Customer
Satisfaction Procedure,
YOU
may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council
of
Better Business Bureaus, Inc.
4200
Wilson Boulevard
Suite
800
Arlington, VA
22203-
1804
Telephone:
1-800-'955-5100
To
file
a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility
is
limited
by
vehicle age and mileage, and
other factors.
8-9
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