We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE,
but you
may
contact the
BBB
at any time. The
BBB
will attempt
to resolve
the
complaint serving
as
an intermediary. If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The
arbitrator will make a decision which you may
accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time
you
file
a
claim
until a decision is made.
Some state laws may require you to use this program
before filing
a
claim with a state-run arbitration program
or in the
courts.
For
further information, contact the
BBB
at
1-800-955-5100
or the Pontiac Customer
Assistance Center at
1
-800-PM-CARES .
Warranty
Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING
SAFETY DEFECTS
TO
THE
UNITED STATES
GOVERNMENT
If
you believe that your vehicle
has
a defect which could
cause a crash or lcould cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If
NHTSA
receives similar complaints,
it
may
open
an
investigation, and
if
it finds that
a
safety defect exists
in
a
group
of
vehicles,
it
may
order a recall and remedy
campaign. However,
NHTSA
cannot become involved
in individual problems between
you,
your dealer or
General Motors.
To
contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or
366-0123
in
the
Washington,
D.C.
area) or write to:
NHTSA,
US.
Department
of
Transportation
Washington,
D.C,
20590
You
can also obtain other information about motor
vehicle safety
from
the
Hotline,
8-10
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