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Need help?Do you have a question about the Potterton Gold Combi HE and is the answer not in the manual?
To receive your 3 years free warranty please complete the form supplied with the boiler or simply call heateam.
heateam provides a 3 year free warranty for peace of mind. Competitive fixed price repair rates offered.
Recommend annual service for maximum boiler efficiency and continued comfort.
Ensure installer provides completed Benchmark Checklist for warranty work. Keep instructions safe.
Central heating and domestic hot water operation based on timer or tap demand. Priority given to hot water.
Provides only domestic hot water when a tap or shower is turned on. Central heating will not operate.
Error codes (E-series) are displayed for faults. Identify specific codes for component or system issues.
Procedure to reset the boiler by turning the selector switch anticlockwise for 5 seconds.
Automatic operation of pump and 3-way valve to prevent sticking during periods of inactivity.
Adjust central heating flow temperature between 25°C and 80°C using the control knob.
Adjust domestic hot water temperature up to a maximum of 60°C using the control knob.
Monitor system pressure via gauge. Minimum 0.5 bar cold, 1.0-2.0 bar operating. 3 bar indicates fault.
Short periods: turn selector to OFF. Long periods: turn selector OFF, disconnect electricity and gas supplies.
Automatic operation in CH/HW mode to prevent freezing when system temperature drops below 5°C.
heateam provides service and repair. Call 08706 017 017 for appointments and repair rates.
Wipe painted panels with a damp cloth and dry thoroughly.
Three-position switch for Constant, Timed, or Off operation. Controls heating schedule.
Turn timer outer bezel clockwise to align pointer with correct time (nearest 15 mins).
Decide heating times. White tappets on outer edge for ON, inwards for OFF.
Must be installed per manufacturer's instructions and regulations. No modifications without permission.
Specific minimum clearances for Top, Bottom, Left, Right, and Front for safety and maintenance.
Avoid flammable materials near boiler, ensure flue terminal is clear, and condensate drain is unobstructed.
Check electricity, gas, water supply, system pressure, and controls before contacting installer.
Contact installer if basic checks do not resolve the issue. Repairs are usually installer's responsibility.
Installers can contact trade support for diagnostic and remedy advice if assistance is needed.
If gas is smelled, turn off supply at meter and call gas supplier immediately.
Do not use a boiler if a fault is known or suspected until corrected by a competent person.
Turn off electrical supply and turn selector switch to OFF. Isolate gas at tap and water inlet valves.
heateam provides free warranty service within 3 years. Arranges engineers if installer is unable to help.
Provide boiler serial number, make/model, installer details, or proof of purchase when calling.
Contact heateam for service or repair. Operating hours are Monday-Friday and weekends/bank holidays.
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