PrepPal PPM 60 - Troubleshooting Guide; Common Problems and Solutions

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11
Troubleshooting
Problem PossibleCauses ActionRequired
Mixerwillnotrun.
bowlguardnotinclosed
position.
rotateguardtotherightuntilfullyclosed.
bowlnotraised. raisebowltohighestposition.
Timerisnotengaged. Turntimertodesiredtimeorsettimetothe
“on”position.
Powernotconnectedproperly. checkallpowerconnections.Plugintoalive
socket.(Donotuseextensioncord!)Testsocket
withanotheritem
buildingcircuitbreakerisoff.  checkbreakerbox.
internaloverloadtripped. Pressstopbuttonthenpressresetbutton.
(Ifoverloadcontinuestotrip,reducebatchsize
and/oradjustrecipe!)
Gearnotengaged.   Switchgearfullyintoposition.(Mixerwillnot
operateifthespeedcontrolleverispositionedin
betweenspeeds)
Mixerstopsduring
mixing.  
internaloverloadtripped. Pressstopbuttonthenpressresetbutton.
(Ifoverloadcontinuestotrip,reducebatchsize
and/oradjustrecipe!)
Motortemperatureistoohigh  Voltageistoolow,orusewrongagitatororset
incorrectspeed.
Mixerisnoisy.  
Mixerisnotinstalledonlevel
surface.
adjustsurfaceorrelocatemixer.Makesure
rubberfeetareinstalled.
bowlnotseatedcorrectlyor
clampsnotinplace.
ensurebowlisseatedintobowlcradlecorrectly
andbowlclampsarelockedintoplace.
Agitatornotfittedproperly.   Removeandattachagitatorintoposition
properly.
Overloadingbowl.   reducebatchsize.(SeeCapacityChart)
Planetaryringgearneedsmore
grease.
Techniciantoinspectforsourceofnoise.
reapplyhigh‐pressuregrease.contacttechnician.
Safety guard seized
(will not move
freely).
clean & lubricate slide
sheath.
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Technicianmustdropdownplanetaryassemblyto
accessmat&sheath.contacttechnician.
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Agitatorswon’tgo
ontotheplanetary 
shafteasily.  
lackoflubricationand/or
cleaningoftheplanetaryshaft.
Wipeplanetaryshaftwithacleandampclothand
lubricatetheshaftwithmineraloilorfoodquality
grease.
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Agitatorstouching
bottomorsidesof
bowl.
Defectiveordentedbowl.   removedentsorreplacebowl.
Defectiveagitator. replaceagitator.