Why can't my Prime GPS get a GPS fix?
If your Prime GPS device struggles to get a GPS fix, it might be due to a weak signal. Try moving the device to a location with a clear view of the sky. Also, ensure that the top surface (the side with the LED) is facing upwards towards the sky for optimal performance.
Why can't Prime AT PLUS GPS report messages to the backend server?
If your Prime GPS device is unable to send messages to the backend server via the mobile network, this could be due to an incorrect APN setting. Some APNs do not allow direct internet access. Contact your network operator to get the correct APN settings. It could also be due to a wrong IP address or port for the backend server. Ensure the IP address for the backend server is a valid internet address.
What to do if Prime GPS battery can not be charged?
If your Prime GPS battery isn't charging, it may have been inactive for an extended period and has become locked. To resolve this, use an external power source with a 3.6V to 4.2V DC power supply to activate the battery. Alternatively, you can seek assistance from after-sales support.
Visual description of the AT PLUS(3G) device, including images.
Details the functions of the Power Key, Function Key, and Micro USB interface.
Explains the meaning of different LED lights and their states on the device.
Lists the components included with the AT PLUS(3G) locator and data cable.
Provides instructions and suggestions for charging the device's battery.
Describes the AT PLUS(3G) data cable and its uses for data, firmware, and charging.
Explains the procedure for turning the AT PLUS(3G) device on and off.
Lists common problems and their possible solutions for the AT PLUS(3G) device.
Provides essential safety precautions for using the AT PLUS(3G) device.
To Next Page
General