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Prince Castle EHB Series - User Manual

Prince Castle EHB Series
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Operation
Manual
Extend Holding Bin
EHB Series
LIMITED WARRANTY
This product is warranted to be free from defects in material and/or workmanship
for a period of 3 years (repair parts) and 2 years (service labor) from date of origi-
nal installation, not to exceed 30 months from the date of manufacture.
Any component which proves to be faulty in material and/or workmanship will be
replaced or repaired (at the option of Prince Castle LLC) without cost to the cus-
tomer for parts and labor. This warranty covers on location service (i.e. trip charges
and or mileage). Travel mileage is limited to 100 miles (200 Kilometers) round trip
(one trip warranty) from an authorized service agency or its sub-service agency.
This warranty is subject to the following exceptions/conditions:
• Use of any non-genuine Prince Castle parts voids this warranty.
• All labor to be performed during regular work hours. Overtime premium
(the incremental amount) will be charged to the customer.
• Damage caused by carelessness, neglect and/or abuse
(e.g., dropping, tampering or altering parts, equipment damaged in shipment,
by fire, flood or an act of nature) is not covered under this warranty.
• All problems due to operation at voltages other than that specified on equipment
nameplates are not covered by this warranty. Conversion to correct voltage is the
customer’s responsibility.
• This equipment must be serviced by Prince Castle Authorized Service Agency
or a Prince Castle Service Technician during the warranty period.
Note: When connected to the Kitchen Minder, the Transfer and Menu
functions are disabled on the button bar.
355 EAST KEHOE BLVD. ~ CAROL STREAM, IL, 60188, USA
PHONE: 630-462-8800 ~ TOLL FREE: 1-800-PCASTLE
FAX 630-462-1460 ~ WWW.PRINCECASTLE.COM
TABLE OF CONTENTS
Model Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Model Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Safety Information . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . .2
Configurations . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . .3
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Standalone Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Setting Product Location (Standalone Mode) . . . . . . . . . . . . . . . . . .7
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting the Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Calibrating the Heaters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Changing the Hold and Cook More Times . . . . . . . . . . . . . . . . . . . .10
Changing Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Changing Temperature Scale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Adjusting Alarm Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Default Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Zone Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..13
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16-17
Exploded Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..18
540-537revG-EN 1 Printed in USA 04/16 © 2016
ATTENTION: Read the instructions before using the machine.

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Questions and Answers

  • L
    Laurie HaleAug 18, 2025
    What to do if Prince Castle Commercial Food Equipment has no power?
    • A
      Anthony EllisAug 18, 2025
      If your Prince Castle Commercial Food Equipment has no power, first, ensure that the power switch is in the ON position. Second, check that the power cord is properly connected to a working receptacle.
  • A
    Alexandra CastroAug 20, 2025
    Why does my Prince Castle EHB display HOLD?
    • B
      Beverly WarnerAug 20, 2025
      The HOLD message on your Prince Castle Commercial Food Equipment's 3X4 Bin display board appears when the operator changes the bin address or during calibration. This message indicates that the two PC boards in the bin are communicating. Simply wait until the message disappears.
  • F
    frank20Aug 22, 2025
    What does INIT mean on Prince Castle Commercial Food Equipment display?
    • J
      Jennifer ClarkAug 23, 2025
      The INIT message appears on the display of your Prince Castle Commercial Food Equipment when switching from Kitchen Minder to stand alone mode. It indicates that the bin is learning Kitchen Minder menus. Allow the process to complete, and the message will disappear.
  • A
    Angelica BrowningAug 25, 2025
    What does WAIT mean on Prince Castle EHB display?
    • C
      Carol WaltonAug 26, 2025
      The WAIT message appears on the display of your Prince Castle Commercial Food Equipment when in stand alone mode and the operator makes a change to the product profile. Wait until the message disappears.
  • L
    lglennAug 27, 2025
    How to troubleshoot no power issue in Prince Castle EHB Commercial Food Equipment?
    • A
      ashley23Aug 27, 2025
      If your Prince Castle Commercial Food Equipment has no power, first ensure the power switch is in the ON position. Also, check that the power cord is properly connected to a working receptacle. The power switch may simply be off, or the power cord might not be correctly plugged in.
  • R
    rachael66Aug 30, 2025
    Why Prince Castle EHB Commercial Food Equipment is not heating up?
    • S
      Sierra ClarkAug 31, 2025
      If your Prince Castle Commercial Food Equipment isn't heating up, begin by inspecting all wiring connections. Verify the outlet's voltage and amperage, ensuring it matches the required 208-240 VAC, 20 A. If the voltage is correct, consider replacing the power cord. It is possible that there is a loose connection on the power switch or heater, or that the power cord is wrong.
  • R
    Ronald AndersonSep 2, 2025
    What to do if Prince Castle Commercial Food Equipment heats up but timer bars do not work?
    • L
      Lydia CareySep 2, 2025
      If the unit heats up, but the timer bars on your Prince Castle Commercial Food Equipment aren't working, check the timer bar wiring connection. If the wiring is properly connected, the timer bars may be defective and need replacement.
  • S
    Sandra BakerSep 4, 2025
    What does it mean when Prince Castle EHB display flashes OPN and REL?
    • J
      Jessica ChavezSep 4, 2025
      If the display on your Prince Castle Commercial Food Equipment flashes 'OPN' and 'REL', test the heater resistance to isolate any malfunctioning heater(s). If necessary, replace the heater(s); otherwise, the PCB may need replacement. This issue is caused by an open relay, circuit, or an inoperable heater.
  • J
    johnbrooksSep 7, 2025
    Why Prince Castle Commercial Food Equipment display flashes SHR and REL?
    • J
      Jennifer ScottSep 7, 2025
      If the display on your Prince Castle Commercial Food Equipment flashes 'SHR' and 'REL', test the heater resistance to isolate any malfunctioning heater(s). Replace the heater(s), replace the ribbon cable; otherwise replace PCB. This can happen due to a shorted relay, inoperable circuit, open heater, or an unplugged ribbon cable.
  • M
    Michael BakerSep 9, 2025
    What does HHH mean on Prince Castle EHB Commercial Food Equipment display?
    • B
      bradleystephensSep 9, 2025
      If the display on your Prince Castle Commercial Food Equipment shows 'HHH' for an extended period and the heater surface temperature is hot, replace the PCB. This indicates abnormal operation where the temperature is above 300 °F (149 °C), and the diagnostic circuit is inoperable.

Summary

Model Identification

Safety Information

Safe Service Practice

Product Identification

Installation

Operation

Standalone Mode

Setting Product Location (Standalone Mode)

Cleaning

Setting the Temperature

Setting the Temperature (Continued)

Calibrating Heaters

Selecting Day Part

Changing the Hold and Cook-More Times

Changing Product Names

Changing Temperature Scale

Adjusting Alarm Volume

Default Menu Items

Troubleshooting

Diagnostics

USB Update Procedure (all bins except the 3 Hx4 W)

USB Update Procedure (3 Hx4 W Bin Only)

Wiring Diagrams

Prince Castle EHB Series Specifications

General IconGeneral
BrandPrince Castle
ModelEHB Series
CategoryCommercial Food Equipment
LanguageEnglish

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