8.Warranty Policy
Section One - Warranty Policy
1. Warranty Duration
For components not directly contact with ink, a warranty period of 12 months since printer
purchase date is provided, unless damage is user-induced. Register warranty on our website to
get warranty on some types of print head limited to one replacement.
2. Warranty Coverage
2.1 Main board
a. Main board for dual-head printer is not covered by warranty. Customers may send them in
for repairs at their own expense.
b. Main board for single-head printer is covered by a 6-month warranty period since printer
purchase. Within this warranty period, you are eligible for one replacement.
2.2 Print Head and Related Components
No warranty is provided for print heads or components that may be damaged due to contact
with ink. However, after warranty registration, the following print heads are covered by a 6-month
warranty period since printer purchase, limited to one replacement: (L1800, R1390, L800, L805,
TX800, XP600).
2.3 Warranty for Other Accessories
Other accessories are covered by a 12-month warranty period since printer purchase.
2.4 Disclaimer
a. The warranty for the ink-contact components requires the printer exclusively use
Procolored inks. Warranty coverage does not include the print head blockage resulting from the
use of inks from other brands.
b. The damage must not be caused by user negligence or misuse.
c. The damage must be confirmed by our customer service team or engineers as
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