Troubleshooting
Dual Floor Pro Earth
No Connection: App shows unavailable
On the Wi-Fi module (blue band), is there 1
or 2 blue lights?
1 Light:
Check Wi-Fi details entered correctly and
Wi-Fi is available at charge point location.
2 Lights-
Check charger is not still connected to
phone + check firewall problems.
LED 1-
LED 1 will rapidly flash when the charger is
connected to Wi-Fi.
On the 4G module (Red band) is the light
solid or flashing?
Solid -
Check Sim is inserted correctly + aerial is
correct.
Slow Flashing-
Connected to 3G (Network may take some
time to show available. Check 4G APN in
charger parameters are correct for the Sim
inserted.
Fast Flashing-
Connected to 4G (Check 4G APN in charger
parameters are correct for the Sim card
inserted.
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