Frequently Asked Questions
1. Why is my vacuum not picking up?
- Vacuum bag is full. Open top of the unit and check bag capacity.
- Clog in the hose or wand. Remove the hose from the vacuum. Seperate the
hose from the wand. Check for clog. If clog is found using compressed air at a
low pressure is the ideal means of removal.
- Clogged filter not allowing proper airflow. Remove and clean your filters by
lightly tapping on the edge of a garbage can.(preferably outdoors) You may
also use compressed air at a low pressure.
2. Why is my vacuum not turning on?
- Check if it is plugged in, check if the button on your surge protector is set to
on… We know, We know, but you would be surprised how many customer
service inquiries are solved with that sentence. Happens to the best of us.
3. Why is my vacuum getting hot?
- Vacuum bag is full. Open top of the unit and check bag capacity.
- Clog in the hose or wand. Remove the hose from the vacuum. Separate the
hose from the wand. Check for clog. If clog is found using compressed air at a
low pressure is the ideal means of removal.
- Clogged filter not allowing proper airflow. Remove and clean your filters by
lightly tapping on the edge of a garbage can.(preferably outdoors) You may
also use compressed air at a low pressure.
4. Can I use an electric powerhead with this model?
- Yes. It can be purchased separately at:
https://proluxcleaners.com/products/prolux-x8-backpack-electric-powerhead-kit
5. How often should I replace the vacuum's filters?
- 3-12 months depending on use and the state of your home. Most people will
need replacement filters around 6 months but if you live in an exceptionally
dusty environment or have multiple shedding furry friends you will want to
change them more frequently.
6. Where do I purchase replacement bags, filters and parts?
- proluxcleaners.com
7. I need help with something regarding this vacuum, who do I contact?
- service@proluxcleaners.com
8. Can one suck a ghost into this vacuum?
- We can not be certain… but we do know ectoplasm is no good for filters, Bust
responsibly.
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