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Promise Technology VessRAID 1840i - User Manual

Promise Technology VessRAID 1840i
354 pages
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VessRAID
1720i, 1730i, 1740i,
1820i, 1830i, 1840i
Product Manual
Version 1.1

Table of Contents

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Promise Technology VessRAID 1840i Specifications

General IconGeneral
BrandPromise Technology
ModelVessRAID 1840i
CategoryEnclosure
LanguageEnglish

Summary

Introduction to VessRAID

About This Manual

Describes setup, use, and maintenance of VessRAID subsystems and the included software utilities.

VessRAID Overview

Provides an overview of VessRAID's data storage solutions for high performance and data protection.

Architectural Description

Details the iSCSI subsystems, supported drives, and chassis design of VessRAID.

Features and Benefits

Highlights key features and benefits of the VessRAID subsystems.

Specifications

Lists technical specifications including power, temperature, dimensions, and environmental details.

VessRAID Installation

Unpacking the VessRAID

Details the items included in the VessRAID box and initial cautions.

Installing the LCD Panel (Optional)

Provides step-by-step instructions for installing the optional LCD panel.

Mounting VessRAID in a Rack

Explains how to safely install the VessRAID subsystem into a rack using mounting rails.

Installing Disk Drives

Details the process of installing disk drives and explains drive slot numbering.

Installing Your Disk Drives

Provides instructions for mounting disk drives into the VessRAID carriers.

Making Data and Management Connections

Describes how to establish data and management connections for DAS and SAN configurations.

Setting Up Serial Cable Connections

Explains how to set up serial cable connections for CLI and CLU access.

Connecting the Power

Details how to connect power and describes the function of front panel LEDs.

VessRAID Setup

Setting up the Serial Connection

Guides through setting up a serial connection for CLI access and initial configuration.

Choosing DHCP or a Static IP Address

Explains the options for assigning an IP address to the VessRAID management port.

Setting up with the CLI

Provides commands for setting system date, time, and network configurations via CLI.

Setting up with the CLU

Details using the Command Line Utility for system setup, IP configuration, and RAID setup.

Setting up with the LCD

Explains how to manually configure IP settings using the LCD panel.

Creating Disk Arrays with WebPAM PROe

Guides through logging into WebPAM PROe, selecting language, and creating disk arrays.

Management with WebPAM PROe

Logging into WebPAM PROe

Steps for accessing the WebPAM PROe interface via a web browser.

Perusing the Interface

Describes the main components of the WebPAM PROe graphic user interface.

Working with the Storage Network

Explains how to view, update, log into, and hide other VessRAID subsystems.

Working with Subsystems

Covers viewing subsystem information, saving reports, setting aliases, and managing logs.

Managing Users

Details user management functions: viewing, creating, changing settings, and deleting users.

Managing the Network Connection

Covers settings for Management and iSCSI ports, including DHCP and manual configurations.

Managing iSCSI Connections

Explains viewing and making settings for iSCSI nodes, target ports, portals, and sessions.

Managing Storage Services

Covers adding, deleting, viewing LUN maps, and enabling LUN masking for initiators.

Managing Software Services

Details settings for Email, SLP, Web Server, Telnet, SNMP, and Netsend services.

Exporting the User Database

Describes how to export the user database for sharing or backup.

Importing a User Database

Explains how to import a user database file to configure VessRAID subsystems.

Importing a Configuration Script

Details how to import a CLI configuration script for automated setup.

Updating the Firmware

Covers updating firmware via WebPAM PROe and viewing flash image information.

Restoring Factory Defaults

Explains how to restore firmware and software settings to their factory defaults.

Clearing Statistics

Describes how to clear statistical data for controllers, drives, and logical drives.

Shutting Down the Subsystem

Provides procedures for safely shutting down the VessRAID subsystem.

Starting Up After Shutdown

Details the steps for starting up the VessRAID subsystem after a shutdown.

Restarting the Subsystem

Explains how to restart the VessRAID subsystem via Telnet or serial connection.

Managing the Controller

Covers viewing controller information, statistics, settings, and clearing orphan watermarks.

Managing Enclosures

Provides information on viewing enclosure status, topology, settings, and checking batteries.

Managing Physical Drives

Covers viewing drive information, statistics, settings, clearing conditions, and locating drives.

Managing UPS Units

Details viewing UPS unit lists, making settings, and viewing UPS information.

Managing Disk Arrays

Covers creating, deleting, viewing information, and managing settings for disk arrays.

Managing Logical Drives

Details viewing information, statistics, settings, initializing, and checking logical drives.

Managing Spare Drives

Covers viewing, creating, deleting, making settings, and running checks on spare drives.

Working with the Logical Drive Summary

Explains how to view lists and information about all logical drives.

Management with the CLU

Initial Connection

Covers serial, Telnet, and login connections, plus accessing help and exiting the CLU.

Running Quick Setup

Briefly mentions that Quick Setup is discussed in Chapter 3.

Managing the Subsystem

Covers setting aliases, running Media Patrol, locking/unlocking, and setting date/time.

Managing the Controller

Details viewing controller information, clearing orphan watermarks, making settings, and locating.

Managing the Enclosure

Covers viewing enclosure information, power supply, cooling, sensor status, and settings.

Managing Physical Drives

Explains global settings, aliases, viewing advanced info, statistics, clearing conditions, and locating.

Managing Disk Arrays

Covers creating, deleting, viewing information, setting aliases, and managing array functions.

Managing Spare Drives

Details viewing, creating, making settings, running checks, and deleting spare drives.

Managing Logical Drives

Covers viewing information, settings, initializing, and running redundancy checks on logical drives.

Managing the Network Connection

Details settings for Management and iSCSI ports.

Managing iSCSI Connections

Explains viewing and configuring iSCSI nodes, ports, portals, sessions, iSNS, CHAPs, and ping.

Managing Background Activity

Covers viewing and making settings for background activities like Media Patrol and PDM.

Working with the Event Viewer

Details viewing and clearing runtime and NVRAM events.

Working with LUN Mapping

Covers viewing initiators, enabling LUN mapping, creating initiators, and mapping LUNs.

Managing UPS Units

Covers viewing UPS units, making settings, and viewing UPS information.

Managing Users

Details viewing user information, creating users, changing passwords, and deleting users.

Working with Software Management

Covers settings for Email, SLP, Web Server, Telnet, SNMP, and Netsend services.

Flashing through TFTP

Refers to Chapter 7 for instructions on flashing firmware via TFTP.

Viewing Flash Image Information

Explains how to view component name, version, build date, and flash date of firmware.

Clearing Statistics

Describes how to clear statistical counts for RAID controller, iSCSI ports, and drives.

Restoring Factory Defaults

Details how to restore factory default settings for firmware and software items.

Shutting Down the Subsystem

Provides methods for shutting down the VessRAID subsystem via Telnet or serial connection.

Starting Up After Shutdown

Explains how to start up the VessRAID subsystem via Telnet or serial connection.

Restarting the Subsystem

Provides procedures for restarting the VessRAID subsystem via Telnet or serial connection.

Making Buzzer Settings

Explains how to enable or disable the controller buzzer for audible alarms.

Management with the LCD Panel

Using the LCD Panel

Describes the LCD panel's functions, activation, and display during normal operation.

Perusing the Interface

Explains how to navigate the LCD panel interface and its modes (Simple/Advanced).

Managing the Network Connection

Details manual and automatic IP settings for the management port via LCD.

Managing the Controller

Covers viewing controller information via LCD.

Managing Enclosures

Explains how to view enclosure information and make buzzer settings via LCD.

Managing Physical Drives

Covers viewing drive information and locating a physical drive via LCD.

Managing Disk Arrays

Details creating, deleting, viewing, and locating disk arrays and logical drives via LCD.

Managing Spare Drives

Covers viewing, creating, deleting, and locating spare drives via LCD.

Maintenance

Updating the Firmware in WebPAM PROe

Describes downloading firmware and updating via TFTP server or host PC.

Updating the Firmware in the CLU

Covers updating firmware using the Command Line Utility (CLU) via TFTP.

Replacing a Power Supply

Provides instructions for replacing power supplies in 1700i and 1800i series.

Replacing a RAID Controller

Details the procedure for removing and installing a RAID controller.

Replacing a Cooling Fan

Explains how to replace a cooling fan on the RAID controller.

Replacing the Cache Battery

Provides instructions for replacing the cache battery assembly.

Replacing the Memory Module

Details how to replace the memory module on the RAID controller.

Technology Background

Introduction to RAID

Explains RAID concepts, benefits, and organizational models for logical drives.

Choosing a RAID Level

Discusses advantages, disadvantages, and applications of different RAID levels.

Choosing Stripe Size

Explains stripe size selection considerations for disk arrays.

Choosing Sector Size

Details sector size and its impact on usable capacity and OS limitations.

Cache Policy

Covers read and write cache policies and adaptive writeback cache settings.

Capacity Coercion

Explains how the system adjusts for different drive sizes and coercion methods.

Initialization

Describes the process of initializing logical drives to set data bits to zero.

Hot Spare Drive(s)

Defines hot spare drives, their types (Global/Dedicated), and policies.

Partition and Format the Logical Drive

Explains the need for partitioning and formatting logical drives before use.

RAID Level Migration

Covers changing RAID levels or expanding disk arrays, including migration options.

Media Patrol

Describes Media Patrol as a routine maintenance procedure for checking drive media.

Predictive Data Migration (PDM)

Explains PDM as migrating data from suspect drives before failure.

Transition

Describes the process of replacing revertible spare drives with unconfigured drives.

Troubleshooting

VessRAID is Beeping

Details the five audible alarm patterns and how to respond to them.

LEDs Display Amber or Red

Explains the meaning of amber or red LEDs on the front panel and drive carriers.

CLU Reports a Problem

Guides on how to check CLU reports based on buzzer sound and LEDs, checking event logs.

WebPAM PROe Reports a Problem

Explains how WebPAM PROe reports issues using Tree View icons and event logs.

LCD Panel Reports a Problem

Describes how the LCD panel can report critical logical drive issues.

Viewing a Report from OPAS

Explains how to generate and view a system profile and diagnostic report using OPAS.

Event Notification Response

Details how WebPAM PROe sends popup and email messages for status updates.

Critical & Offline Disk Arrays

Describes conditions for disk arrays going critical, degraded, or offline.

Incomplete Array

Explains causes of incomplete arrays and how to accept or reject them.

Physical Drive Problems

Covers issues like drives being offline, unusable, failed, or during migration/transport.

Enclosure Problems

Discusses enclosure overheating, fan failures, air circulation, and cooling procedures.

Connection Problems

Addresses issues with connectors, cables, and serial/network connections.

Browser Does Not Connect to WebPAM PROe

Troubleshooting steps for when WebPAM PROe connection fails or times out.

Unsaved Data in the Controller Cache

Explains the Dirty Cache LED and precautions for unsaved data.

Support

Frequently Asked Questions

Answers common questions about disk drives, data migration, booting, and utilities.

Contacting Technical Support

Provides contact information and required details for technical support.

Limited Warranty

Outlines the product warranty terms, duration, and exclusions.

Returning the Product For Repair

Details the process for returning products for repair, including RMA procedures.

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