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Promise Technology VessRAID 1840i User Manual

Promise Technology VessRAID 1840i
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Contents
xv
Chapter 9: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277
VessRAID is Beeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277
LEDs Display Amber or Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278
Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278
Disk Drive LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279
LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .280
Controller LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .280
CLU Reports a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282
Viewing Runtime Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282
Viewing NVRAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282
Checking a Reported Component . . . . . . . . . . . . . . . . . . . . . .283
WebPAM PROe Reports a Problem . . . . . . . . . . . . . . . . . . . . . . .284
LCD Panel Reports a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . .287
Viewing a Report from OPAS . . . . . . . . . . . . . . . . . . . . . . . . . . . .287
Event Notification Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289
Critical & Offline Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302
When a Physical Drive Fails . . . . . . . . . . . . . . . . . . . . . . . . . .302
With a Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303
Without a Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .303
Rebuild Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .304
Incomplete Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305
Physical Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .306
Physical Drive Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .306
Physical Drive Not Usable . . . . . . . . . . . . . . . . . . . . . . . . . . .306
Physical Drive Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .306
Enclosure Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .308
Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .311
Serial Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .311
Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .312
Browser Does Not Connect to WebPAM PROe . . . . . . . . . . . . . .314
Unsaved Data in the Controller Cache . . . . . . . . . . . . . . . . . . . . .316
Chapter 10: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .317
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .317
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .319
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .323
Returning the Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . .325
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .327

Table of Contents

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Promise Technology VessRAID 1840i Specifications

General IconGeneral
BrandPromise Technology
ModelVessRAID 1840i
CategoryEnclosure
LanguageEnglish

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