Prowise ProLine+ User Manual

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FAQ ProLine+
The screen does not activate. What should I do now?
Work through the following steps:
● Check whether the LED, located next to the ProLine+ logo, on the front right-hand side of the screen is
on.
● If it is, click here to find out the next steps to take. If not, check, on the left-hand side of the screen,
whether the mains cable is connected properly.
● Check whether the power switch, which is also on the right-hand side of the screen, is turned on.
● Are you using a Prowise lift? Check whether the lift is connected properly and is in working order.
● If the lift isn’t working, try using another electrical outlet or check the electrical outlet for power.
The screen does not come on, but stays black. What should I do?
Work through the following steps:
What colour is the LED, located next to the ProLine+ logo, on the front right-hand side of the screen?

Blue
● Press this button D.MENU on the remote control (black screen).
● Does the screen still remain black? Disconnect the screen from the electricity supply by switching off
the mains switch on the right-hand side of the screen for at least 5 minutes.

Red
● Make sure that no USB device is connected to the USB port.
● Press the on/off button on the remote control.
● Not working? Replace the batteries of the remote control.
● Press the on/off button on the right-hand side of the screen.
The sound isn’t working, how can I resolve this?
Work through the following steps in Prowise Central:
● Open the Prowise Central menu by placing 5 fingers on the screen for at least two seconds.
● Go to the sound menu:
● Is the volume level higher than 0?
● Is the mute function switched on?
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Prowise ProLine+ Specifications

General

Brand	Prowise
Model	ProLine+
Category	Monitor
Language	English

Summary

Screen Activation Issues

Screen Remains Black

Troubleshoot a black screen by checking LED color and power. Disconnect power for 5 mins if issues persist.

Audio Troubleshooting

Sound Not Working

Check volume, mute status, and input channels in Prowise Central and Windows settings for sound issues.

Remote Control Functionality

Remote Control Not Working

Verify battery installation, insertion orientation, and signal reception by pointing at the ProLine+ logo.

ProWrite Ink Pen Usage

ProWrite Ink Pen Not Working

Check ProWrite Ink pen charge status via LED indicator. Ensure compatibility with the operating system.

Hand-Palm Rejection Issues

Ensure screen detects pen first. Verify Windows Ink settings to ignore touch input when using the pen.

Touchscreen Maintenance and Warranty

Effective Touchscreen Cleaning

Use a dry, lint-free microfiber cloth. Apply cleanser to cloth, not directly to screen, using gentle circular motions.

ProLine+ Touchscreen Warranty

Touchscreens have a 7-year warranty and a 10-year guarantee of continuity for replacement screens.

Touch Function Not Working

Check Prowise Central menu launch source, 'Menu gesture' setting, and disable touch function via remote control.

System Status and Updates

LED Indicator Stays Blue

The PC module is still shutting down. Wait for the LED to turn red before turning off the main switch.

Internet Connection at First Boot

Connecting to the internet at first boot allows the touchscreen to implement the latest updates.

Prowise Reflect MAC OS Errors

Address 'unidentified developer' errors by adjusting security & privacy settings in System Preferences.

Network Connectivity

Connect Prowise Central to Network

Connect LAN cable, launch Prowise Central menu, navigate to Connectivity, choose 'Ethernet', and activate toggle.

Connect to WiFi Network

Launch Prowise Central menu, go to Connectivity, select 'WiFi', choose network, enter password, and connect.

Connect PC Module to Network

Connect network cable to PC module's LAN port. Verify connection status in the Windows environment menu bar.

Prowise Central Home Environment

Accessing Prowise Central Features

Install latest OTA updates for Prowise Central home environment. Use Windows environment for applications.