Prowise ProLine+ - User Manual

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Summary

Screen Activation Issues

Screen Remains Black

Troubleshoot a black screen by checking LED color and power. Disconnect power for 5 mins if issues persist.

Audio Troubleshooting

Sound Not Working

Check volume, mute status, and input channels in Prowise Central and Windows settings for sound issues.

Remote Control Functionality

Remote Control Not Working

Verify battery installation, insertion orientation, and signal reception by pointing at the ProLine+ logo.

ProWrite Ink Pen Usage

ProWrite Ink Pen Not Working

Check ProWrite Ink pen charge status via LED indicator. Ensure compatibility with the operating system.

Hand-Palm Rejection Issues

Ensure screen detects pen first. Verify Windows Ink settings to ignore touch input when using the pen.

Touchscreen Maintenance and Warranty

Effective Touchscreen Cleaning

Use a dry, lint-free microfiber cloth. Apply cleanser to cloth, not directly to screen, using gentle circular motions.

ProLine+ Touchscreen Warranty

Touchscreens have a 7-year warranty and a 10-year guarantee of continuity for replacement screens.

Touch Function Not Working

Check Prowise Central menu launch source, 'Menu gesture' setting, and disable touch function via remote control.

System Status and Updates

LED Indicator Stays Blue

The PC module is still shutting down. Wait for the LED to turn red before turning off the main switch.

Internet Connection at First Boot

Connecting to the internet at first boot allows the touchscreen to implement the latest updates.

Prowise Reflect MAC OS Errors

Address 'unidentified developer' errors by adjusting security & privacy settings in System Preferences.

Network Connectivity

Connect Prowise Central to Network

Connect LAN cable, launch Prowise Central menu, navigate to Connectivity, choose 'Ethernet', and activate toggle.

Connect to WiFi Network

Launch Prowise Central menu, go to Connectivity, select 'WiFi', choose network, enter password, and connect.

Connect PC Module to Network

Connect network cable to PC module's LAN port. Verify connection status in the Windows environment menu bar.

Prowise Central Home Environment

Accessing Prowise Central Features

Install latest OTA updates for Prowise Central home environment. Use Windows environment for applications.

This document provides a comprehensive FAQ for the Prowise ProLine+ touchscreen, covering troubleshooting, usage, and maintenance.

Function Description

The Prowise ProLine+ is an interactive touchscreen designed for various applications, likely in educational or professional settings. It integrates with a PC module and supports features like Prowise Central, Prowise Presenter, Windows Ink, and Prowise Reflect. The touchscreen is equipped with a ProWrite Ink pen for writing and interaction, and it supports palm rejection for a natural writing experience. Connectivity options include WiFi and wired Ethernet.

Important Technical Specifications

Display: Interactive touchscreen.
Integrated PC Module: The touchscreen can be connected to a PC module, which runs Windows.
ProWrite Ink Pen: A dedicated pen for writing and interaction, with an LED indicator for battery status (Blue for fully charged, Red for nearly empty, Off for empty). It charges in a charging station on the right-hand side of the screen and takes two hours to fully charge.
Connectivity:
- Wired Network: LAN port (2) on the touchscreen for Prowise Central, and a separate LAN port on the PC module for its network connection.
- Wireless Network: WiFi connectivity for both Prowise Central and the PC module.
Remote Control: Used for various functions, including power on/off, menu navigation, and enabling/disabling touch functions. Requires batteries.
LED Indicator: Located next to the ProLine+ logo on the front right-hand side of the screen, indicating power status (on/off, blue for PC module shutting down, red for PC module completely shut down).
Power Switch: Located on the right-hand side of the screen.
USB Port: For connecting USB devices.
Audio Output: The touchscreen has integrated speakers (MAXWELL Intel(R) Display Audio) and can be configured as an audio output channel.
Operating Systems: ProWrite Ink is compatible with Prowise Central, Windows 10, Windows 7, and Windows 8 (though not all functionalities are supported in older Windows versions).
Updates: Supports OTA (Over-The-Air) updates for Prowise Central functionalities.

Usage Features

Power On/Off:
- Check the LED indicator next to the ProLine+ logo.
- Ensure the mains cable is connected properly on the left-hand side.
- Verify the power switch on the right-hand side is turned on.
- If using a Prowise lift, ensure it's connected and working; try another electrical outlet if not.
- If the screen stays black but the LED is blue, press the D.MENU button on the remote control. If still black, disconnect from electricity for at least 5 minutes by switching off the mains switch.
- Ensure no USB device is connected to the USB port if the screen remains black.
- Use the on/off button on the remote control or the right-hand side of the screen.
Sound Control:
- Access the sound menu in Prowise Central by placing 5 fingers on the screen for at least two seconds.
- Check if the volume level is higher than 0 and if the mute function is switched off.
- For OPS modules, ensure Windows volume is above 0 and the touchscreen is selected as the audio output.
- For external PCs, ensure cables are connected and the external device's volume is on.
Remote Control Operation:
- Ensure batteries are inserted correctly, observing positive (+) and negative (-) poles.
- Replace batteries if unsure of power level.
- Point the remote control directly at the ProLine+ logo on the front right-hand side of the screen; the LED should flash.
- Note that not all remote control functionalities communicate with Prowise Central yet; these will be implemented via OTA updates.
ProWrite Ink Pen Usage:
- Check the pen's LED indicator for battery status.
- Charge the pen in the charging station when the LED is red or off.
- Palm rejection requires the screen to detect the pen point first (within ±2.5 cm) before resting the palm.
- In Windows settings (Devices > Pen > Windows Ink), ensure "Ignore touch input when I'm using my pen" is switched on for palm rejection.
Network Connectivity:
- Prowise Central (Wired): Connect a network cable to LAN port (2) of the touchscreen. Access Prowise Central menu (5 fingers for 2 seconds), go to Settings > Connectivity > Ethernet, and activate the toggle.
- Prowise Central (WiFi): Access Prowise Central menu, go to Settings > Connectivity > WiFi, select the desired network, enter the password, and click "Connect."
- PC Module (Wired): Connect a network cable to the LAN port of the PC module (upper module on the right side of the screen). Check the menu bar in Windows for connection status.
- PC Module (WiFi): Navigate to network settings in the Windows taskbar, select "Connect to a WiFi network," choose the desired network, enter the key, and click "Next."
Touch Functionality:
- If the touch function isn't working, check if the Prowise Central menu was launched from a PC module or another input source; shut it down using the 'eye' button or return button on the remote.
- If 'Menu gesture' is off, launch Prowise Central with the remote, go to Settings > General, and switch on 'Menu gesture'.
- If the touch function was disabled by the remote, press the red button on the remote to enable it.
Prowise Reflect App (MAC OS PC):
- If an "unidentified developer" error appears, click OK, go to System Preferences > Security & Privacy, and press 'Open anyway' next to the Prowise Reflect error. Click 'Open' again when prompted.
- The Prowise Reflect icon will appear in the status bar; press it to start.
Prowise Central Home Environment:
- The home environment is implemented via OTA updates. Install the latest update.
- Until then, use applications like Prowise Presenter, Windows Ink, and Prowise Reflect via the Windows environment of the PC module.
- The sidebar provides access to settings, input source switching, and turning off the touchscreen.
- Ensure both the PC module and Prowise Central are connected to the internet with OTA updates enabled for proper functionality.

Maintenance Features

Screen Cleaning:
- Use a dry, lint-free, microfibre cloth. Ensure the cloth is free of impurities.
- If using a cleanser, always use one recommended by Prowise. Avoid aggressive cleansers.
- Never spray cleanser directly onto the screen; apply it to a slightly damp (not wet) cloth first.
- Wipe the screen gently in circular movements without pressure.
- Never use an abrasive cleanser.
Warranty:
- ProLine+ Touchscreens: Come with a 7-year warranty.
- Continuity Guarantee: A 10-year guarantee from the date of installation, offering a free replacement screen if the touchscreen experiences an unexpected defect during the repair period.
- Accessories (including ProWrite Ink pen): Have a 1-year warranty period.
- If the touchscreen is outside the warranty period, labor and material costs will be charged for repairs.
OTA Updates: Ensure the screen is connected to the internet via Prowise Central and that OTA updates are enabled (they are automatically enabled) to receive the latest updates and functionalities.