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PULSE CENTERS | (770) 334-2226 | support@pulsecenters.com | 34 Center Rd SE , Cartersville, GA 30121
BLUETOOTH GUIDE CONTINUED
1. Plug your Pulse machine into an electrical outlet. Please note that, if you
are using the Pulse X, Pulse EQ-X, or Pulse EQ-XX that you will need to have
an accessory plugged in all the way for the system to power on.
2. Activate Bluetooth on your phone.
3. Open the Pulse Connection App.
4. Press the menu bar on the top left corner and choose “Device Sync.”
ONCE YOU HAVE RECEIVED THAT NOTIFICATION, PLEASE FOLLOW
THESE STEPS:
Each month on the 15th, you will need to sync your device using the app to
ensure it is up to date with your rental or finance agreement.
SYNCHING MONTHLY
You may receive one of the following error messages when trying to sync:
■ ERROR MESSAGE: “Invalid Email Address”
■ TROUBLESHOOTING STEPS: Make sure you are using the same
email address (case sensitive) that Pulse Centers has on file. If it doesn’t
match, contact our Product Specialists at support@pulsecenters.com
or support@pulseeequine.com, or call (888) 952-7030 and select
Option #2 or #3.
■ ERROR MESSAGE: “Invalid Password”
■ TROUBLESHOOTING STEPS: Log into the “Pulse Connections” app
and click on “Forgot Your Password?” If this doesn’t work, contact
our Product Specialists at support@pulsecenters.com or
support@pulseequine.com, or call (888) 952-7030 and select
Option #2 or #3.
■ ERROR MESSAGE: “Device Not Associated With Your Account”
TROUBLESHOOTING ERROR MESSAGES
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