PURINA Petivity - Frequently Asked Questions

8
PETIVITY™ : POWERED BY PURINA
• If you don’t see a flashing blue light when prompted to pair your
monitor with the app, simply press the button on the side of the
monitor to re-initiate pairing mode.
• For best results and reliable data performance, make sure the
monitor’s feet are flush with the floor and are extended as far
as possible while keeping the monitor level.
• Make sure your monitor and litterbox have 1 inch of clearance
on all sides and are not touching walls, furniture or other objects.
• If you use a litter mat, make sure the mat is not in contact with
the bottom of your monitor and that all four feet are on the mat.
• If you see a blinking red light on the side of your monitor, it is
having trouble connecting to Wi-Fi. Please double check your
password and make sure your Wi-Fi signal is strong.
Frequently Asked Questions
Visit petivity.com for a comprehensive list of FAQ.
1. How should I clean my monitor?
Wipe down with a moist cloth to clean the monitor. Spray the cloth
rather than the monitor with any cleaning products if using spray
cleaning products.
2. What should I do if my monitor won’t connect to Wi-Fi?
Double check that the monitor has power; check that the router and
network are working properly using another mobile device or computer.
If you are installing the monitor in a location far from your Wi-Fi router,
check to see that you have a Wi-Fi connection on your phone at the
monitor location. Repeat Wi-Fi connection process above. If this does
not resolve the issue, contact technical support.
3. I changed the name or password of my home Wi-Fi network.
How do I reconnect my monitor?
If you’ve changed the name of or password to your Wi-Fi network, you
will need to reconnect your monitor in the “Monitors” tab within the
Petivity app.