Installation and Owner’s Manual – Radiant
®
Heat Pump
23
H4121 025960 Rev. B
If the Unit fails to conform to this Warranty
during the applicable period, Dux will
replace any failed component or where
necessary, in the absolute discretion
of Dux, replace the Unit free of charge
including reasonable labour costs incurred
in normal business working hours.
This Warranty only applies to defects
which have arisen solely from faulty
materials or workmanship in the Unit
and does not apply to other defects
which may have arisen as a result of,
without limitation, the following: accidental
damage, abuse, misuse, maltreatment,
abnormal stress or strain, harsh or adverse
water conditions including excessive water
pressure or temperature, neglect of any
kind or otherwise as a result of any use of
the Unit contrary to the product manual
or other instructions provided by Dux.
Alterations or repair of the Unit other than
by an accredited and licensed service
agent or technician are not covered.
Attachment of accessories or use of non
genuine replacement parts other than
those manufactured or approved by Dux
are not covered by this Warranty.
This Warranty applies only to the Unit and
does not cover any ancillary plumbing or
electrical parts supplied by the installer
such as pressure limiting valve, tempering
valve, line strainer, stop cocks, non-return
valve, electrical switches, pumps or fuses,
or faulty installation.
The Unit must be installed by a licensed
plumber in accordance with information
set out in the Owner’s Manual and/
or Installer’s Guide supplied with the
Unit and/or any relevant statutory
requirements.
In addition to this Warranty, certain
legislation (including the ACL) may give you
rights which cannot be excluded, restricted
or modied. This Warranty must be read
subject to such legislation and nothing in
this Warranty has the effect of excluding,
restricting or modifying those rights.
If Dux fails to meet a guarantee under the
ACL, your remedy for such failure may be
limited to any one or more of the following:
• replacement of the Unit;
• repair of the Unit;
• refunding the cost of the Unit;
• payment of reasonable costs of
having the Unit repaired;
• payment in respect of the reduced
value of the Unit.
Any defective part of the Unit must be
returned to the point of sale before
replacement can be considered under
the terms of this Warranty. If the costs
of returning any defective parts are
unreasonable, please contact Dux on
1300 365 115 (Australia) or 0800 729
389 (New Zealand) so that we can
arrange a collection if appropriate.
Warranty claims can be made at the
point of sale or by posting or faxing a
warranty claim to Dux (contact details
Warranty
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