What to do if Rath SmartView Visual device is not connecting?
If your Rath Intercom System device isn't connecting, it could be due to a firewall blocking the SmartView device. Ensure you allow the device through your firewall. If this doesn't resolve the issue, contact RATH® for the MAC address of your device.
Why does the Rath SmartView Visual Intercom System software say device is offline?
If the Rath Intercom System software indicates the device is offline, verify that the Controller has a routed internet connection with a minimum speed of 5MB/S. Also, check that the Ethernet port on the Controller shows an amber light and a flashing green light. If necessary, connect a laptop to the Ethernet cable to verify the connection.
General| Brand | Rath |
|---|---|
| Model | SmartView Visual |
| Category | Intercom System |
| Language | English |
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