What to do if Rath SmartView Visual device is not connecting?
If your Rath Intercom System device isn't connecting, it could be due to a firewall blocking the SmartView device. Ensure you allow the device through your firewall. If this doesn't resolve the issue, contact RATH® for the MAC address of your device.
Why does the Rath SmartView Visual Intercom System software say device is offline?
If the Rath Intercom System software indicates the device is offline, verify that the Controller has a routed internet connection with a minimum speed of 5MB/S. Also, check that the Ethernet port on the Controller shows an amber light and a flashing green light. If necessary, connect a laptop to the Ethernet cable to verify the connection.
How to find the IP address of Rath SmartView Visual Intercom System device?
To find the IP address of your Rath Intercom System device, simultaneously hold the Yes and No buttons for 7 seconds.
What to do if the Rath SmartView Visual software says invalid SmartView ID?
If the Rath Intercom System software reports an invalid SmartView ID, verify that the ID number was entered correctly into the software.
Why is the display blank on my Rath SmartView Visual Intercom System?
The display on the Rath Intercom System will only power on when the system is accessed via the SmartView Software. Follow the steps in the Operations and Testing section to verify. Also, verify the SmartView is on a network with a router capable of handing out DHCP.
General| Brand | Rath |
|---|---|
| Model | SmartView Visual |
| Category | Intercom System |
| Language | English |
Steps for mounting the SmartView Controller, Camera, and Display within the elevator.
Details on the available powering methods for the SmartView system, including Ethernet extenders.
Wiring schematic for connecting the SmartView system using 2100-SVE Ethernet extenders.
Technical specifications for the SmartView Controller, including power requirements and dimensions.
Technical specifications for the SmartView Camera, including power and operating temperature.
Technical specifications for the SmartView Display, including power, screen size, and part numbers.
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