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Chapter 6: Customer Service
This chapter provides information on service for your Ray49.
6.1 How to Contact Raymarine
On the Internet
Visit the Raymarine World Wide Web site for the latest information on Raymarine
electronic equipment and systems at:
www.raymarine.com
Customer Support
Navigate to the Customer Support page for links for:
• Finding Factory Service locations and Authorized Dealers near you
• Registering your Raymarine products
• Accessing handbooks in Adobe Acrobat format
• Downloading RayTech software updates
• Accessing the Raymarine solution database
Clicking the Find Answers link routes you to our solution database. Search
questions and answers by product, category, keywords, or phrases. If the answer
you are seeking is not available, click the Ask Raymarine tab to submit your own
question to our technical support staff, who will reply to you by e-mail.
Product Repair and Service
In the unlikely event your Raymarine unit should develop a problem, please
contact your authorized Raymarine dealer/distributor for assistance. The dealer is
best equipped to handle your service requirements and can offer timesaving help
in getting the equipment back into normal operation.
In the event that repairs can not be obtained conveniently, product service may
also be obtained by returning the unit to:
Raymarine, Inc.
Product Repair Center
21 Manchester Street
Merrimack, NH 03054-4801
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