32
Troubleshooting
No. Description Reason Solution
1
The device cannot start
up normally
The socket does not have normal
power supply.
Check whether the socket is working normally.
The cable is not plugged in or
becomes loose.
Re-plug the cable and confirm the connection is reliable.
The power switch is not turned on. Turn on the power switch and confirm that the light is on.
Electrical fault Contact the re-seller / distributor or after-sales department.
2 Part falling off.
The bottom of part is not flat.
Check whether the profile of the first layer is completed and the case
that the area of first layer is too small should be avoided.
The printing platform is not leveled
and zeroed in place.
Do the leveling check under the guidance of after-sales personnel.
Increase the value of initial position if necessary.When leveling the
building platform, don't crush the screen.
The ambient temperature is too low.
Place the printer in an air-conditioned room to ensure that the
ambient temperature is between 25-30
℃
.
There is foreign matter in the tank.
Pour out the resin in the tank, clean the resin tank with clean alcohol/
IPA, and confirm the removal of the foreign matter.
Light path pollution
Check and clean the light path, and confirm that the bottom of the
resin tank and the LCD screen are clean and bright.
Resin and slicing package do not
match.
The resin is inconsistent with the resin selected during slicing. Please
confirm whether it matches.
3
The bottom of part is
peeling off.
The support is not added properly.
Check the structure of the support and add enough support
accordingly.
Unreasonable design of part
The structure such as cupping and large cross-section should be
avoided.
4
The surface of the part
is coarse.
Unreasonable design of part
The structure such as cupping and large cross-section should be
avoided.
Resin and slicing package do not
match.
The resin is inconsistent with the resin selected during slicing. Please
confirm whether it matches.
The tank is seriously damaged.
Pour out the resin in the tank, check the quality of the tank, and if it is
seriously damaged, contact the dealer and purchase a new tank.
Light path pollution
Check and clean the light path, and confirm that the bottom of the
resin tank and the LCD screen are clean and bright.
5
The part is difficult to be
shoveled from the build
plate or is easily broken
when being shoveled off.
Unreasonable design of part Shell the part for printing, with a thickness of not less than 2.5mm.
The shovel blade becomes blunt. Replace it with a new shovel blade.
6
Abnormal interruption
during printing.
Power off Check the main power supply of the site.
The part has a problem.
Check whether there is a problem with the interrupted layer, e.g. a
blank outline.
Other abnormalities Export the log of the printer and send it to the after-sales department.
7
The support in some
area of the part is
broken.
The support is not added in place.
Check the structure of the support and add enough support
accordingly.
The support is too thin. Increase the diameter of the support bar.
The tank below the area is damaged. Replace the release film or resin tank with a new one.
The ambient temperature is too low.
Place the device in an air-conditioned room to ensure that the
ambient temperature is between 25-30
℃
.
8
Part of the printed part
is missing.
Insufficient resin in the tank. Add enough resin and print it again.
Light path pollution
Check and clean the light path, and confirm that the bottom of the
resin tank and the LCD screen are clean and bright.
The tank is damaged.
Drain the resin out of the tank, check the resin tank and replace with a
new one if it is damaged.
The part is designed or supported
unreasonably.
Re-design the part and add support properly.
There is foreign matter in the tank.
Pour out the resin in the tank, clean the resin tank with clean IPA/
alcohol, and confirm the removal of the foreign matter.
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