34
Warranty
1. Warranty period
RAYSHAPE 3D printers are provided with 12 months of warranty and lifetime maintenance services.
2. Preconditions
-The equipment failure is not caused by human reasons or force majeure.
-A valid proof of purchase.
3. Scope
-Appearance parts such as door panels and equipment case shall be deemed to be free of quality problems
upon sign-off and are not included in the list of warranty components.
- Consumables (including resin tanks, release films, etc.), please unpack and inspect the goods at the signing
site; upon sign-off, it shall be deemed to be free of quality problems, and the warranty request is not accepted.
-LCD screen is a consumable with a warranty period of 3 months.
4. Service
For warranty service requests which are complied with the warranty conditions, the supplier should bear the cost
for spare parts, repairing and transportation as well.
5. Non-warranty circumstances:
-Equipment failure caused by human reasons or force majeure;
-Failure to provide valid proof of purchase;
-The performance and reliability of the equipment is depended on many factors, and the supplier could promise
that the best printing performance and reliability would be obtained if the supplier’s official consumables
and supporting software was used and the instructions of the equipment’s user manual was complied with
strictly during usage; Such warranty requests, which was caused by the application of 3rd party software and
consumables, would not be accepted by the supplier definitely.
6. Warranty services
Supplier would offer maintenance service to the request which is not complied with the warranty condition or
out of the warranty period, but the cost related to spare parts and transportation should be undertaken by the
requester accordingly.
7. Service response:
The supplier will provide online technical support to the requester within 4 hours in the time period of
09:00-17:00 on working days.
To Next Page
Loading...