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Technical support
Technical Support
If you need help during the use of RAYSHAPE
products, please contact the direct seller of the
products directly.
Before you initiate a technical support request via
email or telephone, we recommend that you make the
following preparations in advance:
Device SN
The product SN can help us know more details about
your device and order quickly. The device SN is
located on the nameplate of the body.
Running log file of the device
Enter the menu: TOOLS- CONFIG AND LOG FILES-
EXPORT THE LOG-Export, export the running log file
of the device, which will be saved in the root directory
of the USB disk.
Photos and videos
Some faults are difficult to describe and judge, and
in this case, providing photos or videos is the most
effective way to explain the problem.
Please provide photos or videos under following
circumstances:
1.Parts are damaged or fall off;
2.You know the cause of the failure, but do not know
the name of the relevant accessories involved in the
failure;
3.The abnormal operating state of the device is
complicated or difficult to describe;
4.Problems in printing quality.
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