ommon Questions
Video – How to use the Razer Nari Ultimate Pairing Utility
The Razer Nari Ultimate Pairing Utility is a tool used to pair your replacement wireless USB dongle or
to fix connection issues of your current dongle …see more
Where can I get a replacement dongle for my Nari Headset?
To find a replacement dongle for your Nari headset, check Where to buy Razer replacement parts
and accessories.
My Razer Nari headset cannot connect to the replacement dongle.
For a replacement dongle to work, you need to pair it with the headset first …read more
How do I connect the Razer Nari Essential to my computer?
Yes. You may connect the Razer Nair Essential to your computer via a USB wireless transceiver.
Can I use the Nari Essential with my Xbox One?
Unfortunately, no. The Nari Essential doesn’t have a 3.5mm cable and cannot be used with the Xbox
One.
I plugged in my Razer Nari Essential headset and I cannot hear surround sound,
what should I do?
Ensure that you have installed and signed in to Razer Synapse 3. Also, ensure that “Razer Nari
Essential” is selected as your default sound device in your computer’s Audio Control Panel.
How do I enable or disable the THX Spatial Audio on my Razer Nari Essential
headset?
You may use Razer Synapse 3 to turn THX Spatial Audio on or off.
What is the difference between THX Spatial Audio on the Razer Nari Essential and
the immersive 7.1 channel virtual surround sound paired with the Razer
ManO’War and True 7.1 Surround Sound Gaming with Razer Tiamat 7.1 v2?
THX Spatial goes beyond traditional virtual sound. With integrated content, THX Spatial Audio breaks
the boundaries of defined 5.1 and 7.1 channel surround to deliver seamless 360° positional audio for
more natural and lifelike positioning. It also adds depth to the experience by simulating sound both
above and beneath you.
The 7.1 channel Virtual Surround sound utilized on the Razer ManO’War uses a more traditional
technology that Razer uses to simulate 7 channels with only 2 physical speakers (1 driver on each ear
cup). Meanwhile, Razer Tiamat 7.1 and Razer 7.1 V2 utilize True 7.1 Surround where there are 5
drivers on each ear cup, like a home theatre system with physical surround speakers.
Why is the Razer Nari Essential microphone not transmitting my voice?
Please ensure that the microphone is not muted in your operating system and that the Razer Nari is
selected as the default recording device in the Audio Control Panel or in the Software Microphone
Options. If the problem persists, contact Customer Support.
Why is the Razer Nari Essential not producing sound?
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