12
Need Help? Visit our website for replacement parts, product support, a list of authorized service centers in the US and customer service contact information
at www.razor.com. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer
Service contact information is listed at the back of this manual.
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TROUBLESHOOTING GUIDE
Problem Possible Cause Solution
Does not work out of the box Unit must be traveling at least 3 mph
(5 km/h) before motor will engage
Loose connections
Kick to start to at least 3 mph (5 km/h) while engaging the
throttle to engage motor.
Check for loose connections/wires underneath the deck plate.
No longer works Loose connection(s)
No lights on charger
Undercharged battery
Check for loose connections/wires underneath the deck plate.
Refer to Kobalt 24V Max charger manual included with your
electric scooter.
Refer to Kobalt 24V Max battery manual included with your
electric scooter.
Short run time/runs slow Rider’s weight
Riding conditions
Battery not fully charged
Old/damaged battery
Do not exceed 120 lb (54 kg) maximum weight limit.
Use only on flat, dry surfaces. Avoid inclines and areas with
heavy debris.
Charge product for a full 85 minutes.
Replace battery.
Charge battery at least once a month when not in use.
Do not store product in freezing or below freezing temperatures.
Freezing will permanently damage the battery and greatly reduce
ride time.
Refer to page 5 for charging information.
Runs intermittently Loose connection(s) Check the wires around the throttle and connectors underneath
the deck plate.
Replace - throttle.
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative.
*Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting.
NOTE: All troubleshooting steps should be performed by an adult only.
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