Tips & Troubleshooting
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Problems with the remote control
• Maybe something is between the remote control and the remote sensor.
• Maybe the remote control is not in DIRECTV mode. Press the DIRECTV (or, if your remote is older, SAT1) button so
the remote will control the digital satellite receiver.
• Remember to press the OK button after entering a DIRECTV channel number that is less than four digits long.
• Maybe batteries in the remote control are weak, dead or installed incorrectly. Try replacing batteries. (Note that
when you replace the batteries you may have to reprogram your remote to control other devices. )
• Remove batteries; press and hold the 1 button for at least 60 seconds to drain the microprocessor inside the remote
control. Release number 1, replace the batteries, and (if necessary) reprogram the remote.
Problems with Caller ID
• You cannot connect your receiver to a wireless phone jack and use the Caller ID feature. Instead, connect it directly
into a phone jack.
Blank screen
• Maybe the component connected to the input jacks is not
turned on.
• Try another channel.
Light flashes on front panel
• You have unread Caller ID messages or mail. Select Messages from the Main menu and go into either the Mail or
Caller ID menu. If you select Caller ID, then select Caller ID List. Once you access your mail or messages, the flashing
will stop.
Receiver will not turn on
• Check to make sure it is plugged in.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
• Maybe batteries in remote control are “dead.”
• Maybe remote control is not aimed at remote sensor.
• Unplug the receiver. Wait five minutes. Plug it in again.
Turns off while playing
• Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn on
again. If this happens frequently, the voltage in your house may be abnormally high or low.
TV and digital satellite receiver turn on or change channels unexpectedly
• Scheduled Watch from the Timers menu may have been activated.
VCR turns on or off unexpectedly
• A timer may be set to record. The timer will automatically turn the VCR on and off.
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