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12. Troubleshooting

You are having trouble connecting the radio to your wireless network.

• Check if another device, such as a computer or tablet, can access the internet through the WLAN-network.

• Checkifyourrouter'sDHCPserverisrunning,whetherthestaticIPaddressisproperlyconguredwiththeentire

conguration(subnetmask,standardgateway)intheradio.

• Ensurethatyourrewallisn’tblockingthenecessaryoutboundports.

• SomeaccesspointsarecongurednottoadmitanynewdevicesaslongastheirMACaddresshasnotbeen

enteredonthecongurationpageintheaccesspoint.Forthis,observethemanualofyouraccesspointorrouter.

YoucanndtheMACaddressasfollows:

"Information" > "Netzwork Information" > "WiFi MAC" (WLAN MAC address) or "LAN MAC" (MAC address for

connection via network cable)

• Check if the right WLAN password has been entered. Observe capitalisation.

The radio is connected to your network but does not play specic stations:

• The radio station may not be broadcasting right now. This may be connected to different time zones as well.

• It is possible that too many visitors are trying to access the station's server at the same time. This may cause an

overload.

• Itisalsopossiblethatonlyaspecicnumberofusersmayaccesstheserveratatime,andthatthisnumberhas

currently been reached.

• It is possible that the station does not broadcast at all anymore.

• Thelinkledtotheinternetradiostationmaynotbeuptodateanymore.Thelinksareupdateddaily.Usually,the

station should be available again one or two days later.

• It is possible that the internet connection between a radio station in another country and your connection is

temporarily or permanently too slow. Try out if you can play back the station on a computer or another device.

You want to use the media server function, but the radio does not nd any device in the

network:

• Check if the radio is connected to your network. The radio and the media server also must be in the same network.

• Arewallthatmayblockaccesstothereleasedorpublicfoldersisactiveonyourmediaserver.Forthis,observe

themanualofyourrewallifrequired.

Renkforce RF-IRDAB-RETRO1 User Manual

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