Please note that all outsourced products will not be covered by RNG Group Inc.
limited warranty. Instead, outsourced products will be covered under the original
manufacturer’s warranty, if applicable.
For warranty outside the United States, the Purchaser should contact the Warrantor for specific
warranty claims.
The warranty extends only to the original purchaser of the Warrantor’s products. Products or
components that have been serviced or replaced under their warranty period do not receive
extended warranties. Instead, the serviced/replaced products will abide to the original warranty
period issued when first purchased.
The warranty does NOT cover any failures that result from incorrect handling, product
modifications, installation, natural elements, excessive or deficient energy supply, chemicals, or
improper troubleshooting. It is the sole responsibility of the Purchaser to communicate to the
Warrantor of any issues experienced with the product. If the Warrantor determines that the
problem with the product is not due to a manufacturing or workmanship defect, then the
Purchaser is responsible for all costs necessary to repair and transport the product back to the
original Purchaser.
If the Purchaser experiences any difficulty with a potentially defective product, it is their
responsibility to contact the Warrantor’s Technical Support Team. The technicians will offer steps
and procedures to repair a product or require the Purchaser to ship the product to the Technical
Team if needed. Based on the outcome, the warranty service will then be in effect.
The Warrantor does not make any other warranties or conditions not explicitly defined on
this page. Under no circumstances will the Warrantor, its employees, and its
representatives be liable or responsible for any loss of use, business interruption, lost
profits, lost data, and indirect/special/incidental consequential damage of any kind
regardless of the form of action. They are neither liable for injury to any persons or
property incurred through the use or sale of the equipment. The Warrantor assumes no
liability for incidental or consequential damages of any kind.
RNG Group Inc. (the “Warrantor”)
14288 Central Ave,
Chino, CA 91710
Phone: 909-517-3598
Fax: 888-543-1164
Email:
-General Inquiries: Info@renogy.com
-Sales Inquiries: sales@renogy.com
-Technical Support Inquiries: techsupport@renogy.com
-Customer Services Inquiries:customerservice@renogy.com
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