13 English
Troubleshooting
Camera is not Powering on
Failed to Scan QR
Code on the Phone
If your camera is not turning on, please
apply the following solutions:
• Make sure the power switch is turned on.
• Charge the battery with a DC 5V/2A power
adapter. When the green light is on, the
battery is fully charged.
If these won't work, please contact Reolink
Support https://support.reolink.com
If the camera cannot scan QR code on your
phone, please try the following solutions:
• Remove the protective film from the
camera lens.
• Wipe the camera lens with a dry
paper/towel/tissue.
Notification of Compliance
FCC Compliance Statement
This device complies with Part 15 of FCC
Rules. Operation is subject to the following
two conditions: (1) this device may not cause
harmful interference, and (2) this device must
accept any interference received, including
interference that may cause undesired
operation. For more information, visit:
reolink.com/fcc-compliance-notice/.
Specifications
Video
Video Resolution: 1080p HD at 15 frames/sec
Field of View: 120° diagonal
Night Vision: Up to 10m (33 ft)
PIR Detection & Alerts
PIR Detection Distance:
Adjustable/up to 10m (33ft)
PIR Detection Angle: 100° horizontal
Audio Alert:
Customized voice-recordable alerts
Other Alerts:
Instant email alerts and push notifications
General
Operating Temperature:
-10°C to 55°C (14°F to 131°F)
Weather Resistance:
IP65 certified weatherproof
Size: 96 x 61 x 58 mm
Weight (Battery included): 230g
For more specifications, visit
https://reolink.com
make sure that SSID is within 31 characters
and password is within 64 characters.
• Set your password using only the characters
available on the keyboard.
If these won't work, please contact Reolink
Support https://support.reolink.com
Failed to Connect to WiFi During
Initial Setup Process
If the camera fails to connect to WiFi, please
try the following solutions:
• Please make sure the WiFi band is 2.4GHz
because the camera does not support 5GHz.
• Ensure that you have entered the correct
WiFi password.
• Put the camera closer to your router to
ensure a strong WiFi signal.
• Change the encryption method of the WiFi
network to WPA2-PSK/WPA-PSK (safer
encryption) on your router interface.
• Change your WiFi SSID or password and
• Vary the distance between your camera and
the mobile phone so that the camera
can focus better.
• Try to scan the QR code under sucient
lighting.
If these won't work, please contact Reolink
Support https://support.reolink.com
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