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Troubleshooting Guide
SYMPTOM CAUSE POSSIBLE REMEDY
No sound
Not turned on Turn on by closing the battery door
Dead battery Replace battery
Battery door will not close Insert battery properly
Blocked earmould or tube Clean earmould or tube
Blocked wax filter Replace wax filter or consult your hearing care professional
Not loud enough
Incorrect earmould placement Re-insert earmould
Blocked earmould or dome Clean earmould, replace dome, replace filter
Blocked sound outlet filter Change filter or consult your hearing care professional
Change in hearing sensitivity Consult your hearing care professional
Excessive ear wax Consult your physician
Volume set too low Increase the volume control if available or consult your hearing care professional
If there are any other problems not mentioned in this guide, please contact your hearing care professional.
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