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Troubleshooting Guide
Symptom cauSe poSSIBLe RemeDy
Excessive whistling / feed-
back
Incorrect earmould placement Re-insert earmould carefully
Incorrect dome placement Re-insert dome
Excessive ear wax Consult your hearing care professional
Feedback control may need adjustment Consult your hearing care professional
Earmould tubing worn or damaged Consult your hearing care professional
Thin tube connection loose Change thin tube or consult your hearing care professional
Hearing instrument settings not optimal Consult your hearing care professional
Sound distorted / not clear
Weak battery Replace battery
Improper earmould or dome fit Consult your hearing care professional
Hearing instrument damaged Consult your hearing care professional
Hearing instrument settings not optimal Consult your hearing care professional
Wireless does not work Possible Root Cause - Device is in flight mode For Alera devices with push button: Open and close the battery compartment. For Alera devices
without push button: Open and close the battery door twice within 10 seconds For all Verso
devices: Open and close the battery compartment once. Wireless will reactivate 10 seconds later.
(If Root Cause is device in flight mode)
If there are any other problems not mentioned in this guide, please contact your hearing care professional.
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