Issue Potential cause Potential solution
Battery drains very
quickly.
Did you leave your hearing aid on for long
periods of time?
Always turn off your hearing aids when you
are not using them, or place them in the
charger for charging.
Your batteries will run out faster when you
use wireless functions like streaming from
your smart device or from your TV with our
TV streamer.
Is the hearing aid 3-4 years old? Visit your hearing care professional.
Hearing aid is not
charging
Is the hearing aid correctly inserted in the
charger?
Put the hearing aid back in the charger.
(See the user’s guide for your charger.)
Is the hearing aid charger charged
(Premium charger only) or plugged into a
power source?
Charge the hearing aid charger. (See the
user’s guide for your charger.)
60 Troubleshooting
To Next Page
Loading...
Need help?
General
