36
Troubleshooting
Power indicator does not light
To turn on THEA500 Mini, press the power button once. If after a few
seconds the power LED does not light and you see nothing on the TV, check
that you are using a suitable 5V/1A (5W) USB power adapter, and that the
power adapter is working. Unplug any controllers or USB sticks that you
have attached to THEA500 Mini. Also check the power cable and test by
exchanging it for a known working cable.
Blank screen seen on the TV
If THEA500 Mini power indicator is lit but the TV shows no picture, check
the HDMI cable is correctly connected at both ends, and if necessary try a
dierent cable that is known to be working. Also it may be that THEA500
Mini is using a video output mode that your TV does not support. See "I
have chosen a video output mode that is not supported by my TV" on page
37.
No sound heard from my DVI monitor
THEA500 Mini is not designed to be used with a DVI monitor nor is it
supported when done so. THEA500 Mini may appear to be compatible with
DVI monitors through an HDMI-to-DVI converter, but the DVI standard does
not support audio, so even if you see a picture you will hear no sound. It may
be possible to use a converter that is capable of feeding audio separately, but
this is done at the user’s own risk.
THEGAMEPAD or THEMOUSE is not responding
Do not unplug or plug in a THEGAMEPAD or THEMOUSE while a game is
running as they may stop responding. If this happens, give the power button
a short single press. This will suspend the current game and return you to the
game carousel. After a few seconds THEGAMEPAD or THEMOUSE should be
detected, but if not, unplug the input device and then plug back in after 5
seconds.
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