Revitive RLV - Troubleshooting

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Problem Possible Cause Solution
No power or lights to
REVITIVE when it is
switched on.
Power adaptor not switched on
at the electrical socket or power
adaptor not plugged into device
properly.
Check electrical socket power
is switched on and the power
adaptor is plugged into
the device correctly. If still
not working – contact your
authorised dealer.
REVITIVE is not
vibrating.
REVITIVE IS NOT DESIGNED TO
VIBRATE.
My legs are aching
after treatment.
You may have the intensity
on too high a setting and your
muscles are being overworked.
Leave adequate time after
each treatment to allow the
muscles to recover (just like after
vigorous exercise!). On your
next session start on a lower
setting (where you can feel the
mild electrical stimulation and it
is comfortable) and reduce the
duration until your muscles have
acclimatized to the stimulation.
Troubleshooting
For more information including Frequently Asked Questions,
please visit www.revitive.com
Problem Possible Cause Solution
REVITIVE is on (lights
illuminated on the
LED display) but
I cannot feel the
electrical stimulation
through the foot-
pads.
Not placing both bare feet on the
foot-pads at the same time.
Ensure that your feet are bare
and each foot is placed on each
of the foot-pads at the same
time. Keep increa sing the
intensity up to a maximum of 50
until you feel the stimulation.
Your feet may be dry. Moisturise the soles of your feet
to improve conductivity and
stimulation and try the procedure
again. You may also have to
increase the intensity level.
You may be dehydrated. Drink plenty of water before
and after using the device. The
device uses your body to create
the electrical circuit. Water is an
excellent conductor of electricity
and if your body is less hydrated
(below 60%) then the stimulation
may be less. Therefore it is
important to always remain well
hydrated.
The intensity level may be on
too low a setting.
This is a very safe device. Keep
increasing the intensity
level towards 50 until you feel
the stimulation. You may find
that you have to increase the
intensity level as you get used to
the therapy. The aim is not to get
to 50 but to find a setting that is
comfortable for you.
Body Pad cord is connected to
device.
Disconnect the Body Pad cord -
the foot-pads will not work while
the Body Pad cord is plugged in.
If, having tried the solutions
above, you still cannot feel the
stimulation:
Test the device by placing one
hand across both footpads at the
same time (The heel end of the
footpads is easiest). With your
other hand, and starting from
zero, increase the intensity
level until you can feel the
stimulation. If you can feel the
stimulation through your hand
then the device is working. If
on 50 you still cannot feel the
stimulation then please contact
your authorised dealer.
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