REYHEE Roamer - Troubleshooting

Corresponding answersPossible causesQuestions
Why is the Roamer not
powering on?
Why is the charger not working?
Why is the charger not working?
Power cable and/or controller
cable are not properly
connected.
Battery level is too low or
empty.
1)
2)
If charger light does not turn
on when charger is properly
connected and plugged in, the
charger may be defective.
If charger light does turn on
but does not change color to
indicate charging progress, the
charger may be defective.
1)
2)
Controller cable is not properly
connected.
Check that the power is
on rst. If power is on but
controller still not working, the
controller or controller cable
may be defective.
1)
2)
Battery level is too low or
empty.
3)
Check all cable connections
and ensure proper connection.
Use charger and charging
cable to charge the Roamer.
Ensure the electrical wall outlet
is functional.
1)
2)
Contact customer support to
obtain a replacement charger.
Contact customer support to
obtain a replacement charger.
1)
2)
Check all cable connections
and ensure proper connection
Contact customer support
to obtain a replacement
controller.
1)
2)
Use charger and charging
cable to charge the Roamer.
Ensure the electrical wall outlet
is functional.
3)
Still have an issue? Please don’t return this product.
Our friendly customer support sta can help.
Call +1-888-817-6585, or email support@reyhee.com
Troubleshooting
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