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Connectivity Troubleshooting
1. With your cellphone check that Wi-Fi signal is
available next to the unit. Ensure that your Wi-Fi
network meets these specifications:
• Supported networks - Wi-Fi 2.4GHz (802.11 b/g/n).
• Password encryptions - WEP, WPA, WPA2.
• Wi-Fi signal icon of 2 bars (-60dB) or better at heater
location. See Figure 121.
Figure 121. Wi-Fi Signal
Figure 122. Reset Wi-Fi Credential
2. Use the built-in Wi-Fi network options in your
cellphone or use a Wi-Fi network scanner app, like
Fing Network Scanner for iPhone or Wi-Fi Analyzer
for Android smart phones, to check signal strength.
If you are having troubles connecting your heater to
the Raymote app, try these common solutions:
• Check that Wi-Fi signal name and password are
correct.
• In case of a change, proceed to reset Wi-Fi credential
from heater touchscreen and reconnect the heater
with Raymote app. See Figure 122.
3. Check that your Wi-Fi signal strength is strong
enough to reach the heater.
• Reduce distance between Wi-Fi router and the
heater.
• Add a Wi-Fi range extender to cover heater zone or
enable a new Wi-Fi access point. See Figure 123.
Wi-Fi
Router
Wi-Fi
Extender
Figure 123. Wi-Fi Extender
4. Update Raymote app to the latest version.
Figure 124. Update Application
5. Power-cycle your heater and restart Raymote app.
6. Check the settings on your router or Wi-Fi access
point.
• If needed, enable a dedicated 2.4 GHz network.
5GHz signals are not compatible with Raymote.
• When applicable, ensure to have the permissions
from IT or Building Manager.
• Check if MAC address whitelisting is required.
• Check if Static IP is required. See Figure 125.
The CONNECT key
displays the ID and
connectivity status.
HPPH-6957B
Ready To Config
Raymote HPPH-6957B
Figure 125. Wi-Fi Access Point Settings
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