Product Support Guide
Model D117/D118
Ver.1.1 Page 47 of 48 6/21/2012
Subject to change without notice
Contact Information
Name Contact
Technical Services Call Center (Hotline)
Ricoh: (800) 537-4264
Savin: (800) 291-6044
Lanier: (800) 333-3147
Application Help Desk (Software Issues)
Ricoh Phone Card: 2 Call - 000781MIU, 5 Call - 000900MIU
Savin Phone Card: 2 Call - 12992, 5 Call - 12993
Hytec Parts and Logistics Control (800) 557-4264 http://www.nrc-usa.com
Technology Solutions Resource Center http://www.tscweb.net
Headquarter Web Sites
Ricoh Corporation: http://www.ricoh-usa.com
Savin Corporation: http://www.savin.com
Gestetner Corporation: http://www.gestetnerusa.com/
Lanier Corporation: http://www.lanier.com
Material Safety Data Sheets (800) 336-MSDS (6737)
Ricoh University 973-882-2200 http://www.ricohuniversity.com
Training Information
Documentation
Description RFG E-Source Number
D117/D118 Service Manual
rfg052401
D117/D118 Parts Catalog
rfg052402
D117/D118 Point to Point
rfg052403
D117/D118 Operating Manual
rfg052404
Please refer to the http://www.ricohuniversity.com/
web site for the most up to date training information.
Please be aware that once a model or series is out of production, the Field Service Manual, Technical Service
Bulletins and Ricoh University should be referenced for the most current information. Check the TSRC website
and e-Source.
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