Message Cause Solution
"Authentication has failed." The entered login user name
or login password is not
correct.
Inquire the user administrator for the
correct login user name and login
password.
"Authentication has failed." The machine cannot perform
authentication.
Contact the administrator.
"Hardware Problem:
Ethernet"
An error has occurred in the
Ethernet board.
Turn off the main power switch, and
back on again. If the message appears
again, contact your service
representative.
"Hardware Problem: HDD" An error has occurred in the
hard disk drive.
Turn off the main power switch, and
back on again. If the message appears
again, contact your service
representative.
"Hardware Problem: USB" An error has occurred in the
USB interface.
Turn off the main power switch, and
back on again. If the message appears
again, contact your service
representative.
"Hardware Problem:
Wireless Card"
• A wireless card that the
machine cannot use has
been installed.
• An error has occurred
with the wireless card.
Turn off the machine, and check the
wireless card. Then, turn the machine on
again. If the message appears again,
call your service representative.
"Paper size of _%_ is
mismatched. "
"Change the setting to
continue the current job or
press [Job Reset]."
The size of the paper in the
specified tray does not match
the size of the original.
Open the Printer Properties dialog box
and make sure that [Auto Tray Select] is
not specified as the [Paper source tray:]
setting. Select the tray manually.
Depending on the size of your original,
the roll that is set might be too small so
some areas of image might be lost.
"Parallel I/F board has a
problem."
An error has occurred in the
parallel interface board.
Turn off the main power switch, and
back on again. If the message appears
again, contact your service
representative.
"Printer font error." An error has occurred in the
font settings.
Contact your service representative.
3. Troubleshooting When Using the Printer Function
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