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Ricoh MP C6502SP - Page 867

Ricoh MP C6502SP
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Retrieving the Debug Logs
Retrieve debug logs to identify the date of occurrence of the problems and to find details of the
problems
e.g.: At around 8:00 am on March 10, an engine stall occurred. The operation panel does not
respond. Turn the main power supply off / on.
You need to retrieve the debug logs dating back three days from the date of the problem.
Analysis of the debug log is effective for problems caused by the software. Analysis of the debug
log is not valid for the selection of defective parts or problems caused by hardware.
Procedure for Retrieving the Debug Log
1. Insert the SD card into the slot on the side of the operation panel.
D137/D138: Slot [A]
D135/D136: Slot [B]
2. Enter SP mode.
3.
Set the start date of the log with SP5-857-101 (Start date of debug log output)
e.g.: March 28, 2013: input 20130328 (yyyymmdd)
Set the date three days earlier than the occurrence of the problems.
4.
Set the end date of the log with SP5-857-102 (End date of debug log output)
e.g.: March 31, 2013: input 20130331 (yyyymmdd)
5. Execute SP5-857-103 (Get a debug log of all) to write the debug log to the SD card.
If the transfer is finished successfully, ‘completed’ is displayed on the touch panel display.
Retrieving the Debug Logs
865

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