Proton — User’s Guide
Frequently asked questions — Messages
102
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Is your PC turned on?
If you are using the Proton Desktop Redi-
rector to forward your email, your desktop computer must be
on any time you want to receive messages on your Proton. If
your company is using the Proton Enterprise Server to forward
your email, you do not need to leave your PC turned on.
•
Is the Proton Desktop Redirector running? If you are using the
Proton Desktop Redirector to forward your email, verify that it
is running; its icon should be in the Windows System Tray on
your PC. If your company is using the Proton Enterprise Server
to forward your email, check the Proton Desktop Redirector for
possible error messages. See the Proton Desktop Redirector
online help included with the software for information.
•
Is your Proton in the cradle connected to your PC?
If the Proton is
in the cradle and you selected the option not to forward mes-
sages when the Proton is in the cradle, you will not receive any
messages on your Proton. Take the Proton out of the cradle to
find out if the messages are forwarding properly.
•
Have you created Microsoft Exchange Inbox assistant rules?
If
you have set up Inbox assistant rules that move new messages
from the Inbox to another folder, they will not be forwarded to
your Proton because the Inbox assistant moves them before
they are forwarded to your Proton.
•
Have you set filter rules?
Check the filters in the Redirector Con-
figuration tool to make sure the messages you want to receive
are being forwarded. See the Proton Desktop Manager online
help for information on these filters.
•
Have you set the order of the filters?
If a new filter applies to a
subset of the messages of an existing filter, the new one should
be at the top of the list.
What should I do if a message is returned?
You can tell that messages have been returned because they have an
‘x’ beside them.
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